Comcast Response to Hurricane Helene’s Impact on the Southeast
To view Augusta’s community-specific restoration timeline, please visit Augusta Restoration Timeline.
Thursday, October 24 @ 3:00 p.m.
Final update on Helene restoration efforts.
We are thrilled to share that 99% of our customers are now reconnected and enjoying the services that are so vital to their daily lives. Thanks to the incredible dedication and expertise of our 300+ emergency response team members, many Xfinity and Comcast Business customers had their connectivity restored well before today’s full network restoration date of October 24, 2024.
While there are still a few remaining pockets of outages in Martinez and the City of Augusta due to the extensive damage caused by Helene, we are working tirelessly to rebuild these parts of our network. For those still experiencing service interruptions, we estimate full restoration by October 28, 2024, with many coming online even sooner. We sincerely apologize for any inconvenience this may cause and assure you that our teams are hyper-focused on these areas, diligently working to get you reconnected.
We extend our heartfelt gratitude to the residents of the CSRA for their kindness, patience and trust during this challenging time. Our ground teams were met with overwhelming support and understanding, and we could not have stood strong with you without the inherent strength and resilience of the community.
We again want to thank our technicians, engineers, construction and maintenance crews who worked around the clock to access, isolate and repair our network. This is in addition to our retail and support staff who served residents 24/7, even when their homes were without power. From our hometown experts to local contractors and travel teams from as far as Michigan and Texas – we are incredibly proud to serve our customers.
Wednesday, October 23 @ 2:15 p.m.
With 97% of the CSRA restored, our response team is hyper-focused on getting our remaining customers back online.
For customers in Appling and Louisville, our network received significant impact from Helene’s isolated tornadoes and strong winds causing damage to homes, cars, trees and other vegetation. Parts of our network are beyond repair, and our techs, construction crews and engineers are working quickly to rebuild and restore your connectivity.
We have more than 94% of customers restored in the City of Augusta, Aiken, Elberton, Harlem, Hartwell, Newberry, North Augusta, Pine Hill, Thomson, Waynesboro and Windsor Springs. If you are in these communities and still experiencing outages, it may be due to isolated fiber or equipment damage directly impacting your home or business. We have dedicated response crews blanketing the area and are addressing connection issues house by house and business by business. You can view our outage map to check your location and if not listed, please use your Xfinity app to chat with a representative.
Tuesday, October 22 @ 2:40 p.m.
As of earlier today, we have restored 96% connectivity for our Comcast Business and Xfinity customers throughout the CSRA. Our teams are diligently working on areas with significant network damage, including Appling, the City of Augusta, Louisville and Martinez, while also addressing individual home and business outages. We anticipate full network restoration by October 24, 2024, if not sooner, for the vast majority of residents.
We are making great strides in getting our customers reconnected, but we need your help!
Recently, we have encountered instances of inadvertent fiber cuts, causing intermittent outages. Our teams are being redirected to previously restored communities due to these accidental cuts. If you are involved in debris removal and clean-up, please be cautious to avoid any lines, as they may be live and providing services to you, your neighbors or your street. Damage to these lines creates secondary outages, impeding our progress in getting the CSRA back online.
Connectivity Resources in Augusta
To help CRSA residents get online during restoration efforts, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
Customer Service Options
Helene’s impact was felt by many of our customers, from an extended outage to extensive storm damage. Our thoughts are with you during this challenging time, and we want to assure you that we are here to help.
Payment Flexibility: We offer various options to ease your financial burden, from creating installment plans to suspending late fees. Our customer service team is available to help at 1-800-Xfinity, chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please visit Business.Comcast.com/support/home, call 1-800-391-3000 or chat with a Comcast Business virtual assistant.
Payment Credits: We understand that managing the aftermath of severe weather is overwhelming. Let us help, as worrying about your Comcast Business or Xfinity bills shouldn’t be one of them.
- Proactive Credits: For a number of our Augusta and Savannah area customers who experienced an extended service interruption on or after Friday, October 4, 2024, proactive credit communications have been sent with rolling updates continuing throughout the restoration process. For any questions, please reach out at 1-800-Xfinity, chat with an Xfinity virtual assistant, or get assistance through the Xfinity app. For Comcast Business customers, please call 1-800-391-3000, use your Comcast Business app, or chat with a Comcast Business virtual assistant.
- Billing Credits: For customers experiencing service outages due to Helene and did not receive proactive credits, billing credits may be available once services have been restored by contacting 1-800-Xfinity, chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please call 1-800-391-3000, use your Comcast Business app, or chat with a Comcast Business virtual assistant.
Natural Disaster Customer Recovery Plan: If you’ve been displaced by Helene, you can request a ‘natural disaster pause’ on your account to suspend billing for up to six months. To submit your request, please visit Natural Disaster Customer Recovery Plan or call 1-800-Xfinity (934-6489) or 1-800-391-3000 for Comcast Business customers. During the pause, your services will be suspended until you are able to return to your residence or business.
Monday, October 21 @ 2:15 p.m.
With immense appreciation for the kindness and resilience of the residents in the CSRA, our response teams are reporting 94% connectivity restoration across the area for our Comcast Business and Xfinity customers. Each day brings steady progress in the heavily impacted Augusta area. We anticipate full network restoration by October 24, 2024, if not sooner, for the vast majority of residents.
We have more than 90% of customers restored in Elberton, Harlem, Hartwell, Pine Hill, Waynesboro and Windsor Springs, Georgia, in addition to Newberry, South Carolina. Due to isolated fiber or equipment damage directly impacting your home or business, there may be customers with extended service outage that we are addressing house by house and business by business. You can view our outage map to check your location and if not listed, please use your Xfinity app to chat with a representative.
Network Updates
Appling and Louisville, GA: Portions of our network received significant damage due to fallen trees and vegetation that are beyond repair. We are working as quickly as possible to rebuild those parts of our network to restore connectivity.
City of Augusta, GA: Our teams have made great progress in reconnecting many of our customers, including downtown and nearby neighborhoods, and see more coming online every hour.
Martinez, GA: With parts of our network heavily impacted by fallen trees, downed lines, we have teams working to rebuild and restore connectivity as quickly as possible.
For the communities listed above, we stand with you and are committed to ensuring everyone is reconnected. Our crews are on the ground, meticulously inspecting and repairing each foot of fiber and network equipment. We won’t rest until 100% of our customers are back online, enjoying the services that are so vital to daily life.
Connectivity Resources in Augusta
To help CSRA residents get online during restoration efforts, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
Thursday, October 17 @ 3:30 p.m.
Comcast’s emergency response teams’ restoration of CSRA has been moving at an impressive pace with more and more customers coming online. We are continuing to bring in travel crews and local contractors to help fortify our workforce, and we estimate CSRA’s full network restoration by October 24, 2024, if not sooner for many residents. For the communities listed below, predominantly restored means our network is operational, and services have been restored for approximately 90% of our customers.
The following communities are now predominantly restored:
- Elberton, GA
- Harlem, GA
- Hartwell, GA
- Newberry, SC
- Pine Hill, GA
- Waynesboro, GA
- Windsor Spring, GA
If your home or business is in one of the predominantly restored communities and your services have not yet returned, it is possible that there is damage to our network (lines or equipment) near your location. Our dedicated teams are actively working to identify and resolve all pocket outages and will continue their efforts until every customer is reconnected. We understand how challenging this situation is and appreciate your patience and understanding as we work to restore your services.
Restoration Timeline
Estimated Predominantly Restored Date of October 24:
- Aiken, SC
- Appling, GA
- Augusta, GA
- Louisville, GA
- North Augusta, SC
- Martinez, GA
- Thomson, GA
Wednesday, October 16 @ 12:55 p.m.
As of earlier today, our emergency storm response team reported 81% of CSRA Comcast Business and Xfinity customers are back online. This phase of the restoration process is often longer than we would like, as our teams have the detailed and arduous task of inspecting miles of fiber to isolate damage to our network. We estimate Augusta, Georgia’s full network restoration to be complete by October 24, 2024, if not sooner for many residents
Customer Service Options
Helene’s impact was felt by many of our customers, from an extended outage to extensive storm damage. Our thoughts are with you during this challenging time, and we want to assure you that we are here to help.
Payment Flexibility: We offer various options to ease your financial burden, from creating installment plans to suspending late fees. Our customer service team is available to help at 1-800-Xfinity, chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please visit Business.Comcast.com/support/home, call 1-800-391-3000 or chat with a Comcast Business virtual assistant.
Payment Credits: We understand that managing the aftermath of severe weather is overwhelming. Let us help, as worrying about your Comcast Business or Xfinity bills shouldn’t be one of them.
- Proactive Credits: For a number of our Augusta and Savannah area customers who experienced an extended service interruption on or after Friday, October 4, 2024, proactive credit communications have been sent with rolling updates continuing throughout the restoration process. For any questions, please reach out at 1-800-Xfinity, chat with an Xfinity virtual assistant, or get assistance through the Xfinity app. For Comcast Business customers, please call 1-800-391-3000, use your Comcast Business app, or chat with a Comcast Business virtual assistant.
- Billing Credits: For customers experiencing service outages due to Helene and did not receive proactive credits, billing credits may be available once services have been restored by contacting 1-800-Xfinity, chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please call 1-800-391-3000, use your Comcast Business app, or chat with a Comcast Business virtual assistant.
Natural Disaster Customer Recovery Plan: If you’ve been displaced by Helene, you can request a ‘natural disaster pause’ on your account to suspend billing for up to six months. To submit your request, please visit Natural Disaster Customer Recovery Plan or call 1-800-Xfinity (934-6489) or 1-800-391-3000 for Comcast Business customers. During the pause, your services will be suspended until you are able to return to your residence or business.
Connectivity Resources in Augusta
To help Augusta get online, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Monday, October 14 @ 5:00 p.m.
We sincerely appreciate the patience and understanding of our customers who were impacted by Helene as we work diligently to repair our network. Our expert storm response team has now restored services to 77% of our Xfinity and Comcast Business customers across the CSRA. We estimate Augusta, Georgia’s full network restoration to be complete by October 24, 2024, if not sooner for many residents. To see our community-specific restoration timeline for Augusta, please visit the Augusta Restoration Timeline.
We have fortified our workforce with crews from other states to expedite our restoration efforts. Please note that while you may not see our technicians on your street, our teams may be a few streets over or miles away working on the network. While you might not see our trucks, please rest assured – we know how important our services are and we will relentlessly continue repairs and restoration until every customer is connected.
Xfinity Store Locations
As of today, all of our Xfinity store locations are open during normal business hours. We appreciate your patience as we adjusted store hours pre- and post-storm.
Connectivity Resources in Augusta
To help Augusta get online, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Friday, October 11 @ 2:20 p.m.
We understand how challenging this time has been and are thankful for your patience as we work to restore services for all of our customers. The response team has reported that 63% of our Comcast Business and Xfinity customers are restored across the CSRA. This is due to our techs, construction, maintenance and engineering teams working around the clock to ensure our customers are back online . . . and our efforts continue this weekend and until everyone is restored.
We are asking for your help. Our teams are being redirected to areas previously restored due to accidental fiber cuts to newly placed lines. For anyone working on debris removal and clean-up, please be careful to avoid any lines, as they may be live and providing services to you, your neighbor or your street. Damage to these lines may create secondary outages.
Customer Service
For customers experiencing service outages due to Helene, as well as other natural disasters, billing credits may be available once services have been restored by contacting 1-800-Xfinity (1-800-934-6489) or utilizing the Xfinity app.
Proactive credit communications have been sent to Augusta customers still experiencing service interruption due to Helene on Friday, October 4, 2024. Rolling updates will continue throughout the restoration process, and for customers with questions please call 1-800-Xfinity (1-800-934-6489) or utilize the Xfinity app.
Helene’s impact in Augusta was devastating for many of our customers, with some homes significantly damaged and uninhabitable. Our thoughts are with you, and we don’t want you to worry about service charges while you’re away from home. If you’ve been displaced by Helene, you can request a ‘natural disaster pause’ on your account to avoid billing for up to six months. To submit your request, please visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489). During the pause, your services will be suspended until your home’s connectivity is restored.
Connectivity Resources in Augusta
To help Augusta get online, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Xfinity Store Update
All of our Xfinity stores are open and the following Augusta stores have adjusted operational hours, and will return to normal hours starting Sunday, October 12.
- 222 Robert C. Daniel, Jr. Pkwy in Augusta – Hours of operation: 10am – 5pm
- 2115 Windsor Square in Augusta – Hours of operation: 9am – 7pm
- 529 Mullins Colony Drive in Evans – Hours of operation: 10am – 5pm
To view a store near you, visit xfinity.com/local or use your Xfinity app for assistance.
Thursday, October 10 @ 2:00 p.m.
We understand how challenging this time has been, and we’re working tirelessly to restore service. Currently, 90% of our Comcast Business and Xfinity customers in the Southeast are back online, and we’re making steady progress with 58% restored in the hardest-hit areas of Augusta, Georgia. It is through the dedication of our techs, construction, maintenance and engineers working around the clock that a majority of our customers are back online, and the work does not stop.
Customer Service
Helene’s impact in Augusta was devastating for many of our customers, with some homes significantly damaged and uninhabitable. Our thoughts are with you, and we don’t want you to worry about service charges while you’re away from home. If you’ve been displaced by Helene, you can request a ‘natural disaster pause’ on your account to avoid billing for up to six months. To submit your request, please visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489). During the pause, your services will be suspended until your home’s connectivity is restored.
For customers enrolled in the Natural Disaster Customer Recovery Plan, you will find:
- $0.00/month charge for Xfinity TV, Internet, and Voice services and equipment rentals while they are in a suspended state
- Xfinity Internet customers can stay connected with Xfinity WiFi hotspots and maintain access to their comcast.net email address
- Xfinity TV customers can view limited On Demand content, plus live TV and news on select networks using the Xfinity Stream app
- Resume billing and activate your services with just a few clicks
As connectivity returns to each home and/or neighborhood, we automatically remove the ‘natural disaster pause,’ which may take up to 24 hours to be resolved in the system. If you believe your service has been restored, but find that you’re still experiencing service interruptions, please contact Xfinity at 1-800-XFINITY to remove the pause.
Connectivity Resources in Augusta
- To help Augusta get online, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
- We have positioned an Xfinity WiFi Van in front of our Xfinity store at 222 Robert C. Daniel, Jr Pkwy in Augusta for all to use. The WiFi van accommodates up to 300 users within a 300-square-foot area with free WiFi access. Additionally, there is an Xfinity Store pop-up at the Robert C. Daniel location to assist even more customers, and non-customers, with access to free device charging stations. The van and pop-up store will be available through today.
Xfinity Store Update
All of our Xfinity stores are open and the following Augusta stores have adjusted operational hours.
- 222 Robert C. Daniel, Jr. Pkwy in Augusta – Hours of operation: 10am – 5pm
- 2115 Windsor Square in Augusta – Hours of operation: 9am – 7pm
- 529 Mullins Colony Drive in Evans – Hours of operation: 10am – 5pm
To view a store near you, visit xfinity.com/local or use your Xfinity app for assistance.
Wednesday, October 9 @ 12:00 p.m.
To view Augusta’s community-specific restoration timeline, please visit Augusta Restoration Timeline.
We have restored 88% of our Comcast Business and Xfinity customers throughout the Southeast and an estimated 56% of our customers in the heavily impacted Augusta, Georgia. It is through the dedication of our techs, construction, maintenance and engineers working around the clock that a majority of our customers are back online, and the work does not stop.
We are asking for your help. Our teams are being redirected to areas previously restored due to accidental fiber cuts to newly placed lines. For anyone working on debris removal and clean-up, please be careful to avoid any lines, as they may be live and providing services to you, your neighbor, or your street. Damage to these lines is creating secondary outages.
Connectivity Resources in Augusta
- To help Augusta get online, we have opened 11,715 public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
- We have positioned an Xfinity WiFi Van in front of our Xfinity store at 222 Robert C. Daniel, Jr Pkwy in Augusta for all to use. The WiFi van accommodates up to 300 users within a 300-square-foot area with free WiFi access. Additionally, there is an Xfinity Store pop-up at the Robert C. Daniel location to assist even more customers, and non-customers, with access to free device charging stations.
Xfinity Store Update
All of our Xfinity stores are open and the following Augusta stores have adjusted operational hours.
- 222 Robert C. Daniel, Jr. Pkwy in Augusta – Hours of operation: 10am – 5pm
- 2115 Windsor Square in Augusta – Hours of operation: 9am – 7pm
- 529 Mullins Colony Drive in Evans – Hours of operation: 10am – 5pm
To view a store near you, visit xfinity.com/local or use your Xfinity app for assistance.
Tuesday, October 8 @ 4:15 p.m.
Our teams are continuing to restore connectivity for our Comcast Business and Xfinity customers throughout the Southeast with a vast majority of Savannah, GA restored. After severe storms, the teams are often addressing secondary outages caused by accidental fiber cuts, replacement of quick-solve temporary lines, and the time-consuming investigation of homes and businesses that have direct damage to their fiber. We know your services are important to you, and our teams won’t stop until everyone is connected.
Restoration Timeline
Augusta, GA: Restoration crews are deployed throughout the area, continuing to work on our network that was heavily damaged by Helene, as well as commercial power outages. Working in sync with local power company timelines, we estimate full network restoration for Augusta, GA by October 19, 2024, if not earlier for many residents.
Listed below, our predominantly restored timelines are based on a number of factors, including the remaining commercial power restoration to our network, the ability of our crews to gain access to those locations, and whether debris will prevent crews from performing the construction and connection work needed to restore connectivity to homes there. We’ve listed community-specific timelines below. It is important to note that estimations are based on current known factors and may have to shift depending on commercial power, and the extent of damage to our network, and often – customers will be online well before the dates below. Predominantly restored means our network is operational and services have been restored for approximately 90 percent of our customers.
Estimated Predominantly Restored Date of October 10:
- Aiken, SC
- Newberry, SC
- North Augusta, SC
Estimated Predominantly Restored Date of October 12:
- Appling, GA
- Elberton, GA
- Pine Hill, GA
- Windsor Spring, GA
Estimated Predominantly Restored Date of October 14:
- Augusta, GA
- Martinez, GA
- Waynesboro, GA
Estimated Predominantly Restored Date of October 18
- Louisville, GA
Connectivity Resources in Augusta
- To help Augusta get online, we have opened public Xfinity hotspots in the city and surrounding area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
- We have positioned an Xfinity WiFi Van in front of our Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA for all to use. The WiFi van accommodates up to 300 users within a 300 square foot area with free WiFi access. Additionally, there is an Xfinity Store pop-up at the Robert C. Daniel location to assist even more customers, and non-customers, with access to free device charging stations.
Xfinity Store Update
All of our Xfinity stores are open and operational. The following locations have adjusted hours today (10/8):
- 529 Mullins Colony Drive in Evans – Hours of operation: 10am – 5pm
- 222 Robert C. Daniel, Jr. Pkwy in Augusta – Hours of operation: 12pm – 5pm
To view a store near you, visit xfinity.com/local or use your Xfinity app for assistance.
Monday, October 7 @ 5:00 p.m.
Currently, we have restored 85% of our Comcast Business and Xfinity customers throughout the Southeast. It is through the dedication of our techs, construction, maintenance and engineers working around the clock that a majority of our customers are back online, and the work does not stop.
With any severe storm, there are secondary outages caused by accidental fiber cuts, replacement of quick-solve temporary lines, and then the extensive task of investigating individual homes and businesses that have fiber damage that needs to be addressed customer-by-customer. We apologize for the inconvenience and invite you to visit your Xfinity App to speak with a representative for more info.
Throughout this all, our techs have been met by kindness, generosity and a spirit of understanding from those in neighborhoods and homes. We thank our customers for their trust and support as we work to ensure they don’t miss the moments that matter.
Restoration Timeline
Augusta, GA: Working in sync with local power company timelines, we are a fast follow to restore our services once poles have been repaired or replaced and commercial power has been restored. We estimate full network restoration for Augusta, GA by October 19, 2024, if not earlier for many residents.
Often in widespread power outages, homes and businesses are prioritized to regain power before our plant and facilities, which run on commercial power. There are times when you may have power, but the network does not yet have electricity, and we deploy generators as a temporary solution to power up our network.
Savannah, GA: We have predominantly restored our customers with more coming online every hour. We appreciate your patience as we continue to find, fix and return services for our remaining outage customers. For those customers experiencing service outages, we estimate a full network restoration for Savannah, GA, on Tuesday, October 8, 2024.
Customer Service
For customers experiencing service outages due to Helene and other natural disasters, billing credits may be available once services have been restored by contacting 1-800-Xfinity (1-800-934-6489) or utilizing the Xfinity app.
Proactive credit communications have been sent to Augusta and Savannah’s customers still experiencing a service interruption due to Helene on Friday, October 4, 2024. Rolling updates will continue throughout the restoration process, and for customers with questions, please call 1-800-Xfinity (1-800-934-6489) or utilize the Xfinity app.
Xfinity Store Update
The Xfinity store at 529 Mullins Colony Drive in Evans is now open with truncated hours of 10:00 a.m. – 5:00 p.m. The following Xfinity store locations are closed today (10/7) due to power-related issues:
- Augusta, GA – 2115 Windsor Spring Road, Augusta (scheduled to open 9 a.m. – 7 p.m. starting tomorrow, 10/8)
- Augusta, GA – 222 Robert C. Daniel, Jr Pkwy, Augusta
Sunday, October 6 @ 11:00 a.m.
Working through the weekend, our response team has made steady growth in Comcast Business and Xfinity customer restoration in heavy-hit Augusta and its outlying communities.
By working closely with local utilities, the team can swiftly follow electric companies once power lines and poles have been repaired and safe for our teams to access. Based on current power company timelines, we estimate full network restoration for Augusta, GA by October 19, 2024, if not earlier for many residents.
Additional emergency crews are in Savannah and Charleston walking pocket outages, house by house, business by business, to inspect every foot of fiber and equipment that may have sustained storm damage. To help everyone get online, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
Xfinity WiFi Van Stationed in Augusta
To help aid in connectivity, we have positioned an Xfinity WiFi Van near our Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA for all to use. The WiFi van accommodates up to 300 users within a 300-square-foot area with free WiFi access.
The van will operate from 10 a.m. to 5 p.m. daily until Monday, October 7. Additional dates and times are pending.
Xfinity Store Update
The Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA will be open from 10:00 a.m. – 5:00 p.m. through Monday, October 7. Additional store locations and hours of operation are forthcoming for the Augusta area. We also have an Xfinity Store pop-up at the Robert C. Daniel location to assist even more customers, and non-customers, with access to free device charging stations. Additional store locations and hours of operation are forthcoming for the Augusta area. The following Xfinity store locations are closed today (10/6) due to power-related issues:
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
Saturday, October 5 @ 1:15 p.m.
Our response team is working throughout the weekend to restore the remaining customers impacted by Helene, including 1,100 reports of downed lines and additional equipment damage. We will not stop until all of our customers are enjoying the services that are so essential to their everyday lives.
We are asking for your help. Our teams are being redirected to areas previously restored due to accidental fiber cuts to newly placed lines. For anyone working on debris removal and clean-up, please be careful to avoid any lines, as they may be live and providing services to you, your neighbor, or your street, and damage to these lines are creating secondary outages.
Network Update
Augusta, GA: Working closely with local power company timelines, we are a fast follow to restore our services once poles have been repaired or replaced and commercial power has been restored. We estimate full network restoration for Augusta, GA by October 19, 2024, if not earlier for many residents.
Often in widespread power outages, homes and businesses are prioritized to regain power before our plant and facilities that run on commercial power. There are times when you may have power, but our network does not yet have electricity, and we deploy generators as a temporary solution to power up our network.
Savannah, GA: We have predominantly restored our customers with more coming online every hour. We appreciate your patience as we continue to find, fix and return services for our remaining outage customers. For those customers experiencing a service outage, we estimate a full network restoration for Savannah, GA by Monday, October 7, 2024.
Xfinity WiFi Van Now Stationed in Augusta, GA
To help aid in connectivity, we have positioned an Xfinity WiFi Van near our Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA for all to use. The WiFi van accommodates up to 300 users within a 300-square-foot area with free WiFi access.
The van operates from 10 a.m. to 5 p.m. daily until Monday, October 7. Additional dates and times are pending.
Open Xfinity WiFi Hotspots for GA, SC, and TN
To help everyone get online, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Xfinity Store Update
The Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA will be open from 10:00 a.m. – 5:00 p.m. through Monday, October 7. We also have an Xfinity Store pop-up at the Robert C. Daniel location to assist even more customers, and non-customers, with access to free device charging stations. Additional store locations and hours of operation are forthcoming for the Augusta area. Additional store locations and hours of operation are forthcoming for the Augusta area.
The following Xfinity store locations are closed today (10/5) due to power-related issues:
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
Friday, October 4 @ 5:45 p.m.
The emergency response team continues to make steady growth on our restoration numbers with 73% of Helene-impacted customers now back online. Our teams are working through nearly 5,165 isolated damage locations and estimate replacing 166 miles of fiber and cable across our footprint of four states – Georgia, South Carolina, Tennessee and Virginia.
We are asking for your help, as we are also experiencing fiber cuts as debris removal crews have been inadvertently cutting some of our new lines that have been put in place. These cuts have caused intermittent service outages and redirected crews back to previously restored neighborhoods, which could cause a further delay in return of services.
Network Update
Augusta, GA: As of this week, local power has shared electricity return of service by mid-October. We’re working in tandem with local power companies as a fast follow to restore connectivity as soon as electrical lines are cleared and poles are repaired. Additionally, our response crew on the ground must also work through debris to access our fiber lines and equipment for repair and, in some cases, rebuild. We estimate full network restoration for Augusta, GA by October 19, 2024, if not earlier for many residents.
Restoring connectivity after a major storm event can be a challenge. This part of the restoration process is often slow and tedious, as our crew must review each foot of fiber and inspect pieces of equipment to locate damage to our network. We apologize for those experiencing extended service outages, and please know that our team is working as quickly as possible to ensure every home and business has the services that are essential for their lives.
Savannah, GA: We have been able to restore 87% of our customers with more coming online every hour. We appreciate your patience as we continue to find, fix and return services for our remaining outage customers. For those remaining customers experiencing service outages, we estimate a full network restoration for Savannah, GA by October 5, 2024.
Customers impacted in East Tennessee & Southwest Virginia (Tri-Cities) in areas that our teams have been granted access to and power has returned, we are seeing a predominant number of our customers coming online. Our teams will continue to be positioned throughout, and once declared safe to do so, we will restore connectivity in some of the heaviest hit areas.
Xfinity WiFi Van Now Stationed in Augusta, GA
To help aid in connectivity, we have positioned an Xfinity WiFi Van near our Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA for all to use. The WiFi van accommodates up to 300 users within a 300-square-foot area with free WiFi access.
The van will be operating from 10 a.m. to 5 p.m. daily until Monday, October 7. Additional dates and times are pending.
Open Xfinity WiFi Hotspots for GA, SC, and TN
To help everyone get online, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Xfinity Store Update
The Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA will be open from 10:00 a.m. – 5:00 p.m. starting Friday, October 4 through Monday, October 7. We also have an Xfinity Store pop-up at the Robert C. Daniel location to assist even more customers, and non-customers, with access to free device charging stations. Additional store locations and hours of operation are forthcoming for the Augusta area.
The following Xfinity store locations are closed today (10/4) due to power-related issues:
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
Friday, October 4 @ 8:45 a.m.
Xfinity Store Update
The Xfinity store at 222 Robert C. Daniel, Jr Pkwy, Augusta, GA will be open from 10:00 a.m. – 5:00 p.m. starting Friday, October 4 through Monday, October 7. Additional store locations and hours of operation are forthcoming for the Augusta area.
The following Xfinity store locations are closed today (10/4) due to power-related issues:
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
Thursday, October 3 @ 5:00 p.m.
The emergency response team continues to make steady growth on our restoration numbers with 71% of Helene-impacted Comcast Business and Xfinity customers now back online. Our teams are working through nearly 5,165 isolated damage locations and estimate replacing 165 miles of fiber and cable across our footprint of four states – Georgia, South Carolina, Tennessee and Virginia.
For predominantly restored cities – such as Atlanta and Charleston – our teams are continuing to monitor the area, going street by street, line by line to visit each house and business to ensure connectivity. If you have power but services are still disconnected, there may have been damage to your fiber line directly impacting your home or business. Please visit your Xfinity App to contact a representative for information and updates.
We also continue to experience fiber cuts as debris removal crews have been inadvertently cutting some of our new lines that have been put in place and these cuts have caused intermittent service outages in places like Atlanta, Charleston and Savannah.
We apologize for these outages and know how important our services are for you and your family.
Network Update
In the hardest hit areas of Augusta, GA, we are continuing to work with power companies to restore services once electricity has returned to homes or businesses. As a part of this process, we are assessing and removing downed trees, limbs and debris in and around previously flooded areas to safely repair and rebuild our network.
For our Savannah, GA customers, we have been able to restore about 83% of our customers with more coming online every hour. We appreciate your patience as we continue to find, fix and return services for our remaining outage customers.
Customers impacted in East Tennessee & Southwest Virginia (Tri-Cities) in areas that our teams have been granted access to and power has returned, we are seeing a predominant number of our customers coming online. Our teams will continue to be positioned throughout, and once declared safe to do so, we will restore connectivity in some of the heaviest hit areas.
Please know that our response teams will continue to work 24/7 to get you connected as quickly as possible. We apologize for the extended outage and will not stop until all our customers are back online.
To help aid in connectivity, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Xfinity Store Update
The following Xfinity store locations are closed today (10/3) due to power issues:
- Augusta, GA – Exchange
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
The Xfinity store at 529 Mullins Colony Drive, Evans, GA will be open from 10:00 a.m. – 5:00 p.m. starting Friday, October 4 through Monday, October 7. Additional store locations and hours of operation are forthcoming for the Augusta area.
Wednesday, October 2 @ 1:45 p.m.
As electricity is still being restored across Helene’s footprint, we are bolstering our response crews for continued 24/7 work rotations to accommodate customers with returning power. Our teams are working through nearly 4,000 isolated damage locations and estimate replacing 120+ miles of fiber and cable.
This part of the restoration phase may go slower than we would like, as it is a tedious and a very detailed process of assessing the extent of damage, repairing, and in some cases, rebuilding our fiber network.
Our response teams are making steady progress across the heaviest hit areas across our footprint. We’re still accessing some areas of Northeast Tennessee/Southwest Virginia to locate damage to our network and equipment, working alongside public utilities in Augusta and Savannah to restore customers as soon as power returns, and responding to storm-related pocket outages on streets and neighborhoods throughout the region.
Additionally last night, we pulled teams and resources as quickly as possible to repair a significant fiber cut that impacted Metro Charleston customers. The cut occurred while a third-party crew was clearing debris on a fiber line that runs between Charleston and Augusta. As of 6:30 this morning, the fiber line was repaired and response teams are continuing to monitor the situation. We thank the community for their patience and understanding.
Help Us Avoid Fiber Cuts
With storms, there is an extensive and often exhaustive clean-up for all impacted. During this process, clean-up crews, and home and business owners may accidentally cut live and working fiber lines which would cause intermittent outages for customers that were once restored. Please be careful and avoid lines whenever possible.
To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website. Additionally, here are a few tips to help you and your neighbors stay connected:
Xfinity Store Update
The following Xfinity store locations are closed today (10/2) due to power issues:
- Augusta, GA – Exchange
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
Tuesday, October 1 @ 12:40 p.m.
Our emergency response teams made significant progress in the past 24 hours, with more than 34,000 customers restored, but there is much work to do.
Currently, there are +1.1 million residents without power across our four-state footprint – Georgia, South Carolina, Tennessee, and Virginia. Our crews are working in tandem with the utility companies to restore connectivity once electricity returns to homes and businesses. Our teams are working through nearly 4,000 isolated damage locations and estimate replacing 120+ miles of fiber and cable.
Network Update
Atlanta, GA: Teams report 100% of customers restored in metro Atlanta. If your services have not returned, there may be damage to our network directly affecting your home or business. Please use your Xfinity app to connect to a representative for assistance.
Augusta, GA: We’re working through widespread power outages, and continuing to work with local utilities and officials for a timeline of access, repair and restoration of services to our customers. We have crews positioned to act swiftly once power is restored.
Charleston, SC: Teams report 100% of customers restored in Charleston. If your services have not returned, there may be damage to our network directly affecting your home or business. Please use your Xfinity app to connect to a representative for assistance.
East Tennessee & Southwest Virginia (Tri-Cities): Our response team reports we are at nearly 89% customers restored from Helene, and we have techs stationed throughout the area to access, repair and rebuild in some of the heaviest hit areas as soon as it is declared safe to do so.
Savannah, GA: We’re at 66% customer restoration rate and staying close with local electrical companies for a fast follow once power is restored to neighborhoods.
To support our communities, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Help Us Avoid Fiber Cuts
With severe weather clean-up and restoration, home and business owners, and power and debris crews may inadvertently cut temporary fiber lines which would cause intermittent outages for customers that were once restored. For those experiencing secondary service interruption, we apologize for the inconvenience, and we are repairing and restoring our lines as quickly as possible.
Even though the storm has passed, we urge you to stay safety aware. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website. Additionally, here are a few tips to help you and your neighbors stay connected:
Xfinity Store Update
The following Xfinity store locations are closed today (10/1) due to power issues:
- Augusta, GA – Exchange
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
- Savannah, GA – Twelve Oaks
Monday, September 30 @ 1:40 p.m.
Our Comcast South emergency response teams are activated across four states – Georgia, South Carolina, Tennessee, and Virginia, and in some areas of the Southeast, Helene’s impact was unimaginable. We are working hard to restore connectivity to all homes and businesses in these areas.
Our Emergency Response Teams
With more than 350 response crew members working in rotation for 24-hour coverage for all areas of impact, at last count – they are addressing 1,900+ damage locations and estimate replacing 100+ miles of fiber and cable.
Network Update
As power is still being restored to your home or business, our teams are strategically positioning fuel-based generators to power our network until commercial power has returned to our facilities. If power has returned to your home or business, we recommend restarting or resetting your devices. You can find additional information by clicking here and consult our active outage map here. In some cases, you may have electricity before power returns to our network, which may cause a delay in the restoration of your services.
Atlanta, GA: With nearly 98% customers restored in metro Atlanta, we are working through pocket outages affecting neighborhoods or streets where our network received storm-related damage.
Augusta, GA: We’re working through widespread power outages, and continuing to work with local utilities and officials for a timeline of access, repair and restoration of services to our customers. We have crews positioned to act swiftly once power is restored.
East Tennessee & Southwest Virginia (Tri-Cities): Restoring services to this area has proven to be challenging due to Helene’s devastation including massive flooding, road damage, downed trees, and now mud from receding waters. Currently our response team reports we are at nearly 79% customers restored from Helene, and we that have techs stationed throughout the area to access, repair and rebuild in some of the heaviest hit areas as soon as it is declared safe to do so.
Savannah, GA: We’re staying in close communication with local utilities and officials to restore our services once power has returned to homes and businesses, as well as commercial power to our area facilities.
To support our communities, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Xfinity Store Update
The following Xfinity store locations are closed today (9/30) due to power issues:
- Augusta, GA – Exchange
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
- Savannah, GA – Twelve Oaks
- Savannah, GA – Victory Crossing
We know how essential staying connected is for you, and your continued patience and understanding is greatly appreciated by our hard-working response team during this challenging period. Our dedicated teams are working tirelessly, often in tough conditions, to restore your service as swiftly as possible. While it may take a bit longer than anticipated, please rest assured that we are fully committed to getting you back online. Thank you for your support and trust in us connecting you to those moments that matter most.
Sunday, September 29 @ 5:00 p.m.
We want to thank local power companies, state and local Department of Transportation (DOT) teams for their partnership in getting customers connectivity. With their assistance, our teams have been able to access and complete work on some of the heaviest impacted areas across Georgia, South Carolina and Tennessee. Unfortunately, with road closures due to flooding around the Lowcountry (parts of Savannah, GA and Charleston, SC area), progress has slowed – but we are staying in close contact to gain access as soon as possible.
Our Emergency Response Teams
Pulling in volunteer technicians from as far away as Michigan, as well as local contract teams, we have 300+ response crew members working in 24/7 rotations to address damage to our network or equipment. Although their bucket truck may not have our branding, or you may not see them on your street, rest assured – we are there. In some situations, the damage may not be near your home or business – but instead miles away. Our team is dedicated to getting you the services you need.
With the assistance of Comcast’s Storm Team 1, we’ve deployed our enhanced Utility Task Vehicle (UTV) to gain access in rough terrain, where trucks and vans cannot reach, to repair our network. Additionally, our teams are responding to reports of hundreds of downed lines and broken poles throughout Georgia, South Carolina and Tennessee.
Network Update
As power is still being restored to your home or business, our teams are strategically positioning fuel-based generators to power our network until commercial power has returned to our facilities. In some cases, you may have power before power returns to our facilities powering the network.
Augusta, GA: With widespread power outages, we are continuing to work with local utilities and officials for a timeline of access, repair, and restoration of services to our customers.
East Tennessee & Southwest Virginia: With Helene’s devastation including massive flooding, road damage, mud, and debris, please know we have techs stationed throughout the area to access, repair, and rebuild as soon as it is declared safe to do so.
To support our communities, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
**Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations, but only hotspots with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Xfinity Store Update
The following Xfinity store locations are closed today (9/29) and tomorrow (9/30) due to power issues:
- Augusta, GA – Exchange
- Augusta, GA – Windsor Spring
- Evans, GA – Mullins Colony
- Savannah, GA – Twelve Oaks
- Savannah, GA – Victory Crossing
We understand how frustrating it is to be without the services you rely on, and we’re thankful for your patience during this challenging time. Our dedicated teams are working around the clock under difficult conditions, and we are incredibly proud of their relentless efforts to restore service as quickly as possible. While the process may take longer than we’d hoped, please know we are fully committed to getting you back online and connected as soon as we can. Thank you for your support.
Saturday, September 28 @ 1:00 p.m.
Helene’s continued path of devastation includes Northeast Tennessee and the Southwest corner of Virginia, with evacuations, flash flooding and more. Our thoughts are with everyone impacted by Helene. We hope you and your loved ones are safe.
Our Emergency Response Teams
Our emergency response teams are being fortified by volunteer technicians from neighboring states, including Comcast’s Storm Team 1, some of our most experienced technicians in storm recovery and restoration. With more than 300 crew members in rotating shifts 24/7, they are working through the weekend to quickly and safely as possible return services to our customers.
As power is still being restored to homes or businesses, our teams are strategically positioning fuel-based generators to power our network until commercial power has returned to our facilities. In some cases, your home or business may have electricity before power returns to our facilities, powering the network. Additionally, our teams are responding to 240+ reports of downed lines and broken poles throughout Georgia, South Carolina, and Tennessee.
Network Update
With widespread power outages, including trees and debris, still affecting large portions of our customers – we are working closely with local utilities and officials to ensure our teams have access to areas once cleared and declared safe to enter. Once allowed, our tech experts will assess the damage and work to repair or replace the network and/or equipment to get connectivity to our customers as quickly as possible. From our overnight crews, teams have made strong progress in metro Atlanta and Savannah, Georgia, as well as Charleston, South Carolina – but there is still much work to do.
To support our communities, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
Xfinity Store Update
The following Xfinity store locations are closed today (9/28) due to power issues:
- Augusta, GA – Exchange
- Evans, GA – Mullins Colony
- Savannah, GA – Twelve Oaks
- Savannah, GA – Victory Crossing
We deeply appreciate your patience and understanding as our teams work tirelessly to restore the services that are vital to your daily life. While the recovery and restoration phase may take longer than we would like, please know that we are fully committed to getting you back online as quickly as possible.
Friday, September 27 @ 3:00 p.m.
Xfinity Store Updates
For the safety of our employees and customers, the following Xfinity store location hours of operation have been updated out of an abundance of caution:
- Acworth, GA – 11 a.m. delayed opening (9/27)
- Atlanta, GA – Midtown – 12 p.m. delayed opening (9/27)
- Augusta, GA – Exchange – CLOSED (9/27)
- Charleston, SC – 12 p.m. delayed opening (9/27)
- Evans, GA – Mullins Colony – Closed (9/27)
- Hinesville, GA – 12 p.m. delayed opening (9/27)
- Marietta, GA – Avenues at East Cobb – 11 a.m. delayed opening (9/27)
- Mt. Pleasant, SC – 12 p.m. delayed opening (9/27)
- Savannah, GA – Twelve Oaks – CLOSED (9/27)
- Savannah, GA – Victory Crossing – CLOSED (9/27)
- Delayed start (11:00 a.m.)
- West Ashley, SC – Medcare Plaza – Closed (9/27)
To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Friday, September 27 @ 11:20 a.m.
Overnight Helene’s damaging winds and flooding affected much of Georgia, South Carolina and is headed towards southern Appalachians. As of this morning, nearly 2.5 million residents are without power in Georgia and South Carolina.
Open Xfinity WiFi Hotspots for GA, SC, and TN
To help with connectivity when it matters most, Comcast has opened all public Xfinity WiFi Hotspots in Georgia, South Carolina and impacted areas of Tennessee for free. To learn how to get connected to one of the 250,000+ open hotspots, please see Thursday’s update below or visit this page.
How to Report a Downed Line
Our teams were out early this morning to assess potential extreme wind and rain damage to our facilities and locate any broken poles and downed lines.
We urge our customers to please stay away from any downed lines. Any downed lines are considered live and dangerous until assessed by local authorities. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
Xfinity Store Updates
For the safety of our employees and customers, the following Xfinity store location hours of operation have been adjusted out of an abundance of caution:
- Acworth, GA – 11 a.m. delayed opening (9/27)
- Atlanta, GA – Midtown – 12 p.m. delayed opening (9/27)
- Augusta, GA – Exchange – 12 p.m. delayed opening (9/27)
- Charleston, SC – 12 p.m. delayed opening (9/27)
- Evans, GA – Mullins Colony – Closed (9/27)
- Hinesville, GA – 12 p.m. delayed opening (9/27)
- Marietta, GA – Avenues at East Cobb – 11 a.m. delayed opening (9/27)
- Mt. Pleasant, SC – 12 p.m. delayed opening (9/27)
- Savannah, GA – Twelve Oaks – 12 p.m. delayed opening or until power is restored (9/27)
- Savannah, GA – Victory Crossing – 12 p.m. delayed opening (9/27)
- Delayed start (11:00 a.m.)
- West Ashley, SC – Medcare Plaza – Closed (9/27)
Restoring services after severe weather can be challenging. Our emergency response crews must wait until power is restored and declared safe by local authorities to begin repairs. We appreciate your patience as our crews safely and quickly work to return services to your homes and businesses.
Thursday, September 26 @ 6:30 p.m.
Hurricane Helene continues to move quickly and is expected to increase in intensity until it makes landfall this evening. Helene is predicted to make landfall in Florida between 8 p.m. – 11 p.m. as a Category 3 or Category 4 hurricane. As the storm moves inland, Helene’s impact is expected to still be significant bringing rain and “catastrophic flash flooding” to parts of southwestern Georgia. Substantial rain is predicted over Atlanta, additional parts of Georgia and South Carolina.
Comcast Will Soon Open 180,000+ Free Xfinity WiFi Hotspots In Georgia and South Carolina
To help residents and emergency personnel impacted by Hurricane Helene stay connected, Comcast will open 180,430 public Xfinity WiFi hotspots in areas it serves across Georgia and South Carolina. The free and public hotspots will be open at 9 a.m. on Friday, Sept. 27 for anyone to use, including non-Xfinity customers.
How to Get Connected
For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit Finder.wifi.xfinity.com.
To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.
“During severe weather events, communication is critical, so we want to do our best to keep impacted residents connected,” said Mike McArdle, Comcast Regional Senior Vice President. “We are proud to make our Wi-Fi hotspot network available to all residents for free across Georgia and South Carolina during this challenging time.”
How to Receive Comcast Text Alerts and Stay Informed
In advance of the storm, here is information on how to receive text message alerts regarding your Xfinity or Comcast Business service:
For Xfinity customers, first – make sure you’ve registered your mobile number in your account or check to see if you’ve opted-out of previous text alerts. Click here to learn more.
Once registered, you can use the following storm-related text commands anytime to instantly get information. Text any of the following commands to 266278 (COMCST).
- APP: Get links to download Xfinity apps.
- HELP: Get additional service information.
- OUT: Check for service outages.
- START: Resubscribe to Xfinity service text alerts.
- STOP: Unsubscribe from Xfinity text alerts.
Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
Additionally, you can follow Comcast on Facebook and Comcast South on X for local storm updates.
Comcast Prepares
Our emergency response teams have been preparing for Helene’s arrival. Our crews and supplies are ready to be safely deployed to any impacted areas. We have prepped generators, which have been placed across the region to supply temporary power in anticipation of commercial electricity outages during recovery efforts.
For the safety of our employees and customers, the following Xfinity store location will be closed for the remainder of the day:
- 4475 Roswell Road, Suite#440, Marietta, GA 30062
We will share updates on store closures as they become available.
Safety is our top priority for our customers, our employees and our communities. We urge everyone to be prepared and stay weather-aware of their surroundings. Please stay safe and know that our technicians, construction and maintenance crews are ready to respond when safe to do so.
Tuesday, September 24 @ 4:15 p.m.
We are closely monitoring Tropical Storm Helene who is expected to intensify into a hurricane this week. The National Hurricane Center predicts Helene will make landfall on Thursday, and tropical storm warnings and hurricane watches are currently in effect for much of the Gulf Coast of Florida. Weather experts warn that Helene’s impact could stretch hundreds of miles inland, bringing torrential rain and damaging winds to neighboring states and beyond. As many as eight inches of rainfall are predicted for much of the Southeast including parts of Alabama, Georgia, South Carolina and Tennessee.
Our response teams are actively analyzing weather reports and putting our emergency plans in place to ensure that our crews and supplies are ready to be safely deployed. The safety of our customers and our employees remains our top priority, and we’re here to keep you connected. We encourage everyone to remain vigilant and heed local weather warnings.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
- Social Media: Follow Comcast on Facebook and Comcast South on X for local storm updates.
For additional steps you can take to prepare for any emergency, please visit this page.
We will update this webpage with additional information as it becomes available.
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