Comcast Provides Update on Hurricane Ida Response

October 5:

Comcast Provides Update on Restoration Efforts in Houma

Comcast announced today it continues to restore Xfinity services for customers in Houma, Louisiana. Customers residing near the following intersections should look for services to be restored on or before the following dates:

In addition, service is being restored to the following streets on or before Oct. 5: Horseshoe Rd. and J. Patrick Dr., and sections of Park Ave. and Garrett Ln.; Idlewild Dr. and Ciera Dr. are targeted for restoration on or before Oct. 7.

It’s important to note that there may be some instances where access to the customer’s home is compromised, or the equipment in a particular home is damaged. Comcast will need to address these situations on an individual basis.

As a reminder, emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin restoration work.

Comcast Provides Update on Restoration Efforts in LaPlace

Comcast announced today it continues to restore Xfinity services for customers in LaPlace, Louisiana. Customers residing near the following intersections should look for services to be restored on or before the following dates:

In addition, service is being restored to the following streets on or before October 7: Cartier Drive, Van Arpel Drive, Tiffany Drive, Yorktowne Drive and Welham Loop.

It’s important to note that there may be some instances where access to the customer’s home is compromised, or the equipment in a particular home is damaged. Comcast will need to address these situations on an individual basis.

As a reminder, emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin restoration work.

October 1: 

Comcast Provides Update on Restoration Efforts in LaPlace

Comcast announced today it continues to restore Xfinity services for customers in LaPlace, Louisiana. Customers residing near the following intersections should look for services to be restored on or before the following dates:

It’s important to note that there may be some instances where access to the customer’s home is compromised, or the equipment in a particular home is damaged. Comcast will need to address these situations on an individual basis.

As a reminder, emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin restoration work.

October 1: 

Comcast Provides Update on Restoration Efforts in Houma

Comcast announced today it continues to restore Xfinity services for customers in Houma, Louisiana. Customers residing near the following intersections should look for services to be restored on or before the following dates:

It’s important to note that there may be some instances where access to the customer’s home is compromised, or the equipment in a particular home is damaged. Comcast will need to address these situations on an individual basis.

As a reminder, emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin restoration work.

September 28:

Comcast Provides Update on Restoration Efforts in Houma

Comcast announced today it continues to restore Xfinity services for customers in Houma, Louisiana. Customers residing near the following intersections should look for services to be restored on or before the following dates:

Little Bayou Black Dr. and Valhi Lagoon Crossing       (Today)

Main St. and Calumet St.                                                    (On or before Sept. 29)

Oakshire Dr. and Romano St.                                            (On or before Sept. 29)

Honduras St. and Tunnel Blvd.                                         (On or before Sept. 29)

Bayou Blue Rd. and Ponderosa Ln.                                  (On or before Sept. 30)

Main and Cortez St.                                                             (On or before Sept. 30)

Barrow St. and Little Bayou Black Dr.                             (On or before Sept. 30)

Coral Dr. and N. Moss Dr.                                                  (On or before Sept. 30)

It’s important to note that there may be some instances where access to the customer’s home is compromised, or the equipment in a particular home is damaged. Comcast will need to address these situations on an individual basis.

As a reminder, emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin restoration work.

Comcast Provides Update on Restoration Efforts in Houma

(Houma, LA): September 23, 2021 – Comcast has been working around the clock to support restoration efforts since Hurricane Ida devastated Houma. Currently, Comcast is working to bring Xfinity services back to customers residing near these intersections by the following dates:

• Park Ave. and Hwy. 90 (on Sept. 23)
• Martin Luther King Blvd. and W. Main St. (on Sept. 23)
• Bayou Blue Rd. and Shamrock Dr. (on or before Sept. 25)
• Main St. and Water Plant Rd. (on or before Sept. 25)
• Park Ave. and Johnson Ave. (on or before Sept. 26)
• Main St. and Louisiana Dr. (on or before Sept. 26)
• Southdown Mandalay Rd. and Summerfield Rd. (on or before Sept. 28)

It’s important to note that there may be some instances where access to the customer’s home is compromised, or the equipment in a particular home is damaged. Comcast will need to address these situations on an individual basis.

As a reminder, emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for our crews to begin restoration work.

September 20: 

Xfinity pop-up store opens in LaPlace

To assist customers with services in the aftermath of Hurricane Ida, Comcast has opened an Xfinity pop-up store in LaPlace.

The store allows for customers to come return and exchange any damaged equipment on the spot. It also allows for activation of new services.

Hours are 11 a.m. to 5 p.m. Monday through Friday. It is parked next to the Wi-Fi van, which is in the Home Depot parking lot at 300 W. Airline Highway in LaPlace.

September 19: 

Comcast Updates on Restoration Efforts in Houma and Louisiana

HOUMA

September 13: 

Comcast technicians from Atlanta recently made the trip to hard-hit Houma and LaPlace, Louisiana to assist in the restoration efforts. Comcast has several hundred employees and contractors working around the clock and partnering with local power companies.

September 11: 

Comcast’s Xfinity WiFi Vans Now Stationed in Houma and LaPlace to Get Community Back Online

To help those impacted by Hurricane Ida stay in touch with family and friends and get important updates, Comcast has brought its mobile Xfinity WiFi vans to Houma and LaPlace, Louisiana. Residents who are in range of the vans will have free internet access. Read more here.

September 10:

Comcast Announces Service Credits For Customers Affected by Hurricane Ida.

Comcast announced today it has issued a one-month credit for its residential and business customers impacted by Hurricane Ida that are in Houma and LaPlace, which were among the hardest hit communities in Louisiana. Read more here.

September 9:

We’re continuing work to restore Xfinity services in the areas impacted by Hurricane Ida. Visit https://www.xfinity.com/customer-requests to report a down line or ask additional questions. You can also visit https://stormready.xfinity.com/faqs/ida for a list of FAQs and links to apps.

September 7: 

Progress continues in the areas impacted by Hurricane Ida. Our teams are out in the field rehanging or replacing lines, and making repairs wherever we can.

September 7: 

Comcast Announces $125,000 Contribution to United Cajun Navy in Support of Hurricane Ida Relief Efforts in Louisiana – Read more here. 

September 3, 2021: 

More than 350 Comcast team members from across the region are now in the areas hardest hit by Hurricane Ida assessing damage street by street. We’re working closely with the local energy companies and as more roads begin to open and debris is removed, our teams will begin recovery efforts. 

September 2, 2021:

A Message from Comcast Regional SVP Jason Gumbs

In the aftermath of Hurricane Ida, we are focused on supporting our customers and employees during this challenging time. Our hearts go out to those along the Gulf Coast who have been impacted by this powerful storm, including our teammates who live in the community. At times like this, communication is critical, and we want to do everything we can to help with recovery efforts.

I’m proud to report that as Ida approached, our Crisis Response Team sprang into action, utilizing satellite communications, drones and other resources to communicate and assess damage. We also staged emergency generators and fuel trucks beforehand.

Currently, dozens of our local teammates are on the ground in Houma and LaPlace, Louisiana, assessing damage. We also have hundreds of additional employees who are standing by, ready to assist as soon as they can safely access these impacted areas.

We are working closely with the local power companies during this recovery and restoration process.  Comcast’s goal is to restore services for customers as quickly as possible and as soon as it is safe to do so.

As a reminder, local power must first be restored to the home or business before our services can be restored, and the area must be deemed safe by a power provider. In some cases, customers may have power but not their Xfinity services because commercial power has not been restored to the Comcast network in their area. Please know that we’ll continue to work around the clock to restore services.

I want to thank our great employees, our customers, first responders, the power companies, and all who are on the ground making a difference. We have a lot of work ahead of us, but we will get through it — as we always do — together.

September 1, 2021: Our Crisis Response Team undertook provisioning and deployment efforts on Tuesday. The team brings with it crisis response tools including satellite communications, drone applications and other resources – many of which are powered by solar energy or other sustainable sources.

August 31, 2021: Comcast’s Crisis Response Team is working around the clock to support recovery efforts across the region.

August 31, 2021:

Our customers in Houma and LaPlace, La., are without power, and therefore do not have Xfinity services. We are working closely with local power to assess damage and restore service as soon as feasible.

August 30, 2021: Our Louisiana, Mississippi and Alabama employees are on the ground assessing damage where possible. Additionally, more than 300 Comcast employees and contractors from all over the region  (FL, SC, GA, TN and IL) are ready to help out and will be heading to the impacted areas along the Gulf Coast this week.

We will continue to update you on our progress once the storm clears and we can better access the areas.

August 30, 2021: After Hurricane Ida ripped through Louisiana on Sunday, storm surge and tropical storm warnings are still in effect. More than a million people are without power, and trees and power lines are blocking many roads, homes and access points. Comcast has sent dozens of crew members to assist and will be working closely with local power companies to restore all service interruptions as quickly as possible.

Currently, most of Comcast’s service interruptions are due to commercial power outages. For the majority of our customers, services should return after power is restored, and access to damaged facilities and downed lines has been cleared.

Customer Tips

• If customers have electricity but Xfinity services have not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
• Customers should always stay clear of downed power and cable lines in the interest of safety.
• The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or access the Xfinity My Account app from any secure, internet-enabled mobile device.
• For more information, customers can chat online with an agent, or connect with Comcast on Twitter at @XfinitySupport
• Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for employees to do so.  Emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.
• If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again. In some cases, customers may have power back but not their Xfinity services, because commercial power has not been restored to the Comcast network in their area.

August 30, 2021: 

A reminder to our residential customers on how to stay safe and connected during Hurricane Ida. https://comca.st/3mJKlH6

August 30, 2021: 

For outage updates on your Xfinity service, go to Support or use the Xfinity My Account app. Chat with our live agents.. Comcast Business customers can check outage status at here or on the Comcast Business app.

August 30, 2021: 

August 30, 2021: 

Xfinity WiFi hotspots are already open nationwide to anyone who needs them – including non-Xfinity customers, through the end of the year due to the coronavirus (COVID-19) pandemic. Hotspot locations can be found at https://www.xfinity.com/learn/internet-service/wifi?linkId=129587185#find-a-hotspot.

August 30, 2021: 

For those impacted by Ida: local public power must first be restored to your home/business before your service can return. For service updates and to sign up for text alerts once your service is restored, use the Xfinity My Account app or go to here.