Comcast Opens Free Xfinity WiFi Hotspots to Aid Residents and Emergency Personnel in Georgia and South Carolina Ahead of Hurricane Florence

Nearly 7,000 hotspots are now activated in Charleston, Savannah and Augusta.

ATLANTA – Sept. 11, 2018 – Comcast announced today it has opened nearly 7,000 Xfinity WiFi hotspots in Charleston, S.C., Savannah, Ga., and Augusta, Ga., ahead of Hurricane Florence. The hotspots will help residents and emergency personnel stay connected as the weather event makes its anticipated landfall later this week. The hotspots will be available to anyone who needs them, including non-Xfinity customers, for free.

Specifically, Comcast has opened over 3,200 hotspots in Savannah; 2,100 in Charleston; and 1,600 in Augusta. The hotspots will remain open until Monday, September 17 at noon EDT.

For a map of the Xfinity WiFi hotspots, residents can visit here and enter their zipcode. Once in range of a hotspot, they should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser. Xfinity internet customers can sign in with their usernames and passwords, and will be automatically connected to Xfinity WiFi hotspots in the future.

Non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every two hours while the hotspots are available.

“It’s critical that impacted residents are able to communicate during challenging weather events such as Hurricane Florence,” said Doug Guthrie, Regional Senior Vice President for Comcast. “By activating our Wi-Fi network today, we can help more people stay connected at a very important time.”

Comcast Preparations and Customer Tips for Hurricane Florence

Comcast is also making extensive preparations at its facilities, including staging emergency generators and fuel trucks, and bringing in additional technical and network restoration teams that can be deployed as the storm’s path becomes clearer.

Comcast’s goal is to restore any services impacted for customers as quickly as possible and as soon as it is safe to do so. If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again.

Customer tips:

• The most effective way to get outage updates and information about Comcast services is to visit here or to access the Xfinity My Account app from any secure, internet-enabled mobile device.
• If customers have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
• Customers should unplug their equipment or use a surge protector to plug in TVs, modems and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
• Customers can chat online with an agent or visit Support. Using social media, customers can connect with Comcast on Twitter at @ComcastCares, or visit @ComcastSouth for storm updates.