Winter Storm Enzo
Thursday, January 23 @ 12:30 pm
We hope you and your loved ones have remained safe and warm! Many of our customers have had their services restored post Winter Storm Enzo. For homes and businesses who are still offline, our teams are making repairs to our network as affected areas are declared safe and power is restored. We understand the critical importance of connectivity, and our teams are dedicated to restoring services for all customers as swiftly as possible.
Xfinity Retail Locations
Due to icy road conditions and the lingering effects of Winter Storm Enzo, some Xfinity store locations will be closed or have adjusted hours today. Visit https://www.xfinity.com/local/ for store info and please call ahead to confirm hours. The following stores are scheduled for adjusted hours:
Alabama
Mobile (McGowan Park) – closed
Louisiana
Houma – closed
Georgia
Augusta (Exchange) – closed
Evans (Mullins Colony) – closed
Hinesville – closed
Savannah (Twelve Oaks) – closed
Savannah (Victory Crossing) – closed
South Carolina
Charleston – closed
Mount Pleasant – closed
West Ashley – closed
Thanks again to our customers for their understanding.
Wednesday, January 22 @ 12:15 pm
We hope you and your loved ones have stayed safe and warm! Winter Storm Enzo has left thousands without power as of Wednesday morning. As power is restored to homes and businesses, we expect many of our customers to regain connectivity as well. If power has returned to your home or business, please restart or reset your devices. For more information on network impacts, please visit Xfinity’s active outage map. In some cases, you may have electricity before our network is fully restored, which could delay the return of your services. We know how important connectivity is and our teams will continue to work to ensure all customers have their services restored as quickly as possible.
Xfinity Retail Locations
Due to road conditions and for the safety of our team members and customers, some Xfinity store locations will be closed or have adjusted hours today. Visit https://www.xfinity.com/local/ for store info and please call ahead to confirm hours. The following stores are scheduled for adjusted hours:
Wednesday, January 22:
Alabama
Mobile (McGowan Park) – closed
Georgia
Alpharetta – closed
Acworth – closed
Atlanta (Braves/Battery) – closed
Atlanta (Midtown) – closed
Atlanta (Chamblee-Buckhead) – closed
Augusta (Exchange) – closed
Decatur (North Decatur Square) – closed
Eastpoint (Camp Creek Marketplace) – closed
Evans (Mullins Colony) – closed
Fayetteville (Fayette Pavillion) – closed
Hinesville – closed
Marietta (The Avenues at East Cobb) – closed
Peachtree Corners – closed
Sandy Springs – closed
Savannah (Twelve Oaks) – closed
Savannah (Victory Crossing) – closed
Louisiana
Houma – closed
South Carolina
Charleston – closing at 3 p.m.
Mount Pleasant – closing at 3 p.m.
West Ashley – closing at 3 p.m.
Thank you for your understanding and patience. Stay safe!
Tuesday, January 21 @ 10:30 am
Winter Storm Enzo is bringing ice and snow along the Southeast coasts including much of Louisiana, Mississippi, Alabama and Georgia. The National Weather Service has issued winter storm warnings and advisories for parts of Louisiana, and into Savannah and Charleston where snow, ice and wind could combine and make travel conditions hazardous.
Comcast is mobilizing crews throughout the southern region to address any potential service disruptions caused by Winter Storm Enzo. Our response teams are closely monitoring weather updates, activating emergency protocols, and ensuring that our personnel and resources are prepared for swift and safe deployment. The safety of our customers and employees is our highest priority, and we are committed to keeping you connected.
Xfinity Retail Locations
Retail locations in the path of Winter Storm Enzo may have adjusted hours due to weather and safety concerns. Visit www.xfinity.com/local/ for store info and please call ahead to confirm hours. The following stores are scheduled for adjusted hours:
Tuesday, January 21:
Alabama
Mobile (McGowan Park) – closed
Georgia
Alpharetta – open 10 a.m. – 2 p.m.
Acworth – open 10 a.m. – 2 p.m.
Atlanta (Braves/Battery) – open 10 a.m. – 2 p.m.
Atlanta (Midtown) – open 10 a.m. – 2 p.m.
Atlanta (Chamblee-Buckhead) – open 10 a.m. – 2 p.m.
Augusta (Exchange) – closing at 3 p.m.
Eastpoint (Camp Creek Marketplace) – open 10 a.m. – 2 p.m.
Fayetteville (Fayette Pavillion) – open 10 a.m. – 2 p.m.
Hinesville – closing at 3 p.m.
Marietta (The Avenues at East Cobb) – open 10 a.m. – 2 p.m.
Peachtree Corners – open 10 a.m. – 2 p.m.
Sandy Springs – open 10 a.m. – 2 p.m.
Savannah (Twelve Oaks) – closing at 3 p.m.
Savannah (Victory Crossing) – closing at 3 p.m.
Snellville – open 10 a.m. – 2 p.m.
Louisiana
Houma – closed
South Carolina
Charleston – closing at 3 p.m.
Mount Pleasant – closing at 3 p.m.
West Ashley – closing at 3 p.m.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
- Social Media: Follow Comcast on Facebook and Comcast South on X for local storm updates.
We will continue to update this webpage for the latest information on Xfinity and Comcast Business services.