Winter Storm Cora
Saturday, January 11, 2025 @ 12:50 p.m.
Winter Storm Cora has left icy roads and freezing temperatures. Fallen trees and limbs have caused power outages, with over 61,000 residents affected across our footprint. Our team has been working throughout the night, and closely with local power companies, to quickly and safely restore services. As soon as power is restored to homes and businesses – our AI-assisted network and field teams take immediate action to access outage areas and work speedily to regain connectivity for our customers.
For many getting back online involves the following steps:
- Once power is back, your Internet and other services should return.
- Sometimes, residential power is restored before commercial power, which might delay Internet and other services from returning.
- In areas of significant damage, we coordinate with utility companies and authorities to safely access and repair our network.
- We’ve strategically place fuel-based generators to temporarily power our network where there are commercial power outages. These are managed and refueled around the clock by our techs.
We’re here for you. Our techs have boots-on-the-ground, checking equipment for repairs, and visiting homes and businesses to ensure service. Our engineers and support staff are monitoring the network 24/7 to find areas of concern and virtually heal our systems as seamlessly as possible. Thank you for your patience as we work to restore your connection.
Ways You Can Stay Informed
- If you have power, but no internet, check our outage map to learn if your street or community has been impacted by commercial power outage or storm damage.
- If your address is not listed in the outage map, you can chat with an Xfinity virtual assistant or get assistance through the Xfinity app. For Comcast Business customers, please visit Business.Comcast.com/support/home, call 1-800-391-3000 or chat with a Comcast Business virtual assistant.
Xfinity Store Update
Some retail locations may have adjusted hours due to weather concerns. Visit www.xfinity.com/local/ for store info and please call ahead to confirm hours. The following stores are scheduled to be closed:
Alabama
Huntsville – Closed Saturday
Tuscaloosa – Closed Saturday & Sunday
Georgia
Acworth – Closed Saturday
Alpharetta – Closed Saturday
Atlanta (Chamblee-Buckhead) – Closed Saturday
Peachtree Corners – Closed Saturday
Kentucky
Fort Campbell – Closed Saturday & Sunday
Louisiana
Houma – Closed Saturday & Sunday
Mississippi
Olive Branch – Closed Saturday
Tupelo – Closed Saturday & Sunday
Tennessee
Bartlett – Closed Saturday
Cool Springs – Closed Saturday
Popular – Closed Saturday
Friday, January 10, 2025 @ 1:45 p.m.
Winter Storm Cora is bringing a mix of ice and snow across the south and is predicted to continue throughout the day. We prepare for storms like Cora by monitoring the weather carefully, putting our emergency plans into place even before the storm starts and making sure our repair crews and supplies are ready when the time comes.
As the storm continues, power outages are possible which will directly affect homes and businesses’ ability to access their Internet and other Xfinity and Comcast Business services. Once power is restored, your services may come back online. In instances when storms damage our network and cause service outages, we coordinate with area power companies and other utility providers. We understand how crucial our services are to you and will restore your services as quickly and safely as possible.
Xfinity Retail Locations
Out of an abundance of caution and due to potentially hazardous road conditions, retail locations in several states are closed for the day and may have adjusted hours tomorrow, Saturday, January 11. To look up store information including operating hours, please visit www.xfinity.com/local/. For your convenience, we suggest calling your local Xfinity store to verify their hours before visiting today and through the weekend.
| Alabama: |
| Florence (Cox Creek Shopping Center) – closed Gadsden (Coosa Town Center) – closed Huntsville – closed Tuscaloosa – closed |
| Arkansas: |
| Little Rock (Park Avenue Shopping Center) – closed North Little Rock (McCain Plaza) – closed |
| Georgia: |
| Acworth – closed Alpharetta – closed Atlanta (Braves/Battery) – closed Atlanta (Chamblee-Buckhead) – closed Atlanta (Midtown) – closed Atlanta (Sandy Springs Plaza) – closed Augusta (Exchange) – closed Augusta (Winsor Spring) – 2-hour delay start Conyers (Conyers Heritage Square) – closed Cumming – closed Decatur (North Decatur Square) – closed Douglasville – closed East Point (Camp Creek Marketplace) – closed Evans (Mullins Colony) – closed Fayetteville (Fayette Pavillion) – closed Hiram (Hiram Pavilion) – closed Kennesaw – closed Marietta (The Avenues at East Cobb) – closed Marietta (Austell) – closed Morrow (Morrow Station) – closed Lithonia (Shopps at Turner Hill) – closed Peachtree Corners – closed Pooler – closed Rome (Eastbend Shopping Center) – closed Snellville – closed Woodstock (Ridgeway Parkway) – closed |
| Kentucky: |
| Fort Campbell – closed |
| Louisiana: |
| Monroe (Pecanland Commons) – 1-hour delay start Shreveport (Regal Court) – 1-hour delay start |
| Mississippi: |
| Olive Branch – closed Tupelo – closed |
| South Carolina: |
| Charleston – closing at 5pm North Charleston – closing at 5pm Mount Pleasant – closing at 5pm |
| Tennessee: |
| Antioch (Century Farms) – closed Chattanooga (Issa Crossing) – closed Cool Springs – closed Germantown (Saddle Creek) – closed Hendersonville – closed Hermitage (Northlake Village) – closed Hixon (Hixon Crossing) – closed Knoxville (East Knoxville) – closed Knoxville – closed Madison – 2-hour delay start Memphis (Bartlett) – closed Memphis (Poplar) – closed Murfreesboro – closed Nashville – closed Nashville (Bellevue) – closed |
Stay warm and safe and rest assured that our teams are prepared and ready to take action and tackle any repairs from Winter Storm Cora. We will continue to post updates here in addition to social updates on X @ComcastSouth and on Facebook @Comcast.
Thursday, January 9, 2025 @ 5:25 p.m.
Our emergency response teams continue to track Winter Storm Cora. Snow and ice are expected to cover a large segment of the south including Little Rock, Nashville and Atlanta. The significant weight of ice may down trees which could destroy lines and equipment, which can cause power and internet outages.
- Once power is restored, often our services are restored.
- In areas of significant damage, we will work hand in hand with local utility companies and government authorities to safely access and repair our network.
- If you have power, but your internet is not restored, you can visit our outage map to learn if your street or community is impacted.
- If your address is not listed in the outage map and you do not have service, please visit your Xfinity or Comcast Business app for further assistance.
Homes and businesses can prepare for severe weather by following these tips.
Internet Backup Devices
For residents who have Xfinity’s Storm-Ready WiFi, the device and battery backup will help keep your home online for up to 4 hours through network and power outages. Storm-Ready WiFi will automatically switch to a 4G LTE backup cellular network when services are interrupted allowing for continuous coverage. For businesses with Connection Pro, the battery pack provides Internet backup for 16 hours and the cellular router instantly switches over to an available wireless connection with the primary connection is disrupted.
Xfinity Retail Locations
Out of an abundance of caution, for the safety of our team members and our customers, the following Xfinity retail locations have adjusted hours due to inclement weather. To look up locations near you, please visit www.xfinity.com/local/.
Friday, January 10:
Alabama:
Huntsville – closing at 4 p.m.
Tuscaloosa – closing at 4 p.m.
Georgia:
Acworth – closing at 4 p.m.
Alpharetta – closing at 4 p.m.
Atlanta (Braves/Battery) – closing at 4 p.m.
Atlanta (Chamblee-Buckhead) – closing at 4 p.m.
Atlanta (Midtown) – closing at 4 p.m.
Atlanta (Sandy Springs Plaza) – closing at 4 p.m.
Decatur (North Decatur Square) – closing at 4 p.m.
East Point (Camp Creek Marketplace) – closing at 4 p.m.
Fayetteville (Fayette Pavillion) – closing at 4 p.m.
Marietta (The Avenues at East Cobb) – closing at 4 p.m.
Peachtree Corners – closing at 4 p.m.
Snellville – closing at 4 p.m.
Kentucky:
Fort Campbell – closing at 4 p.m.
Louisiana:
Monroe (Pecanland Commons) – 2-hour delay start
Shreveport (Regal Court) – 2-hour delay start
Mississippi:
Olive Branch – 2-hour delay start
Tupelo – 2-hour delay start
Tennessee:
Antioch (Century Farms) – closing at 4 p.m.
Chattanooga (Issa Crossing) – closing at 4 p.m.
Cool Springs – closing at 4 p.m.
Germantown (Saddle Creek) – 2-hour delay start
Hendersonville – closing at 4 p.m.
Hermitage (Northlake Village) – closing at 4 p.m.
Knoxville (East Knoxville) – closing at 4 p.m.
Knoxville – closing at 4 p.m.
Memphis (Bartlett) – 2-hour delay start
Memphis (Poplar) – 2-hour delay start
Murfreesboro – closing at 4 p.m.
Nashville – closing at 4 p.m.
Nashville (Bellevue) – closing at 4 p.m.
Please stay safe and warm and know that our teams are hard at work to keep you online through any weather. We’ll continue to add local updates, as well as post on our socials on X @ComcastSouth and on Facebook @Comcast.
Tuesday, January 7, 2025 @ 3:25 p.m.
As the National Weather Service has issued watches for Winter Storm Cora, we are monitoring the storm’s potential impact. Severe winter weather, including snow, sleet, and freezing rain, is forecasted for the southern region this week. Cities including Little Rock, Shreveport, Nashville, and Knoxville may experience power outages and damage to lines and equipment. Residents and those traveling to and from these areas should ready themselves now for impact beginning mid-week this week. Visit this link for steps you can take to prepare your home or business for the upcoming winter weather.
Comcast is preparing crews across the south to respond in the event that Winter Storm Cora causes service interruptions to our network. Our response teams are actively analyzing weather reports, putting our emergency plans in motion and ensuring our crews and supplies are ready to be deployed safely and quickly. The safety of our customers and our employees remains our top priority, and we’re here to keep you connected.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
We will continue to update this webpage for the latest information on Xfinity and Comcast Business services. Please stay safe and warm!
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