Saturday, September 28 @ 1:00 p.m.
Helene’s continued path of devastation includes Northeast Tennessee and the Southwest corner of Virginia, with evacuations, flash flooding and more. Our thoughts are with everyone impacted by Helene. We hope you and your loved ones are safe.
Our Emergency Response Teams
Our emergency response teams are being fortified by volunteer technicians from neighboring states, including Comcast’s Storm Team 1, some of our most experienced technicians in storm recovery and restoration. With more than 300 crew members in rotating shifts 24/7, they are working through the weekend to quickly and safely as possible return services to our customers.
As power is still being restored to homes or businesses, our teams are strategically positioning fuel-based generators to power our network until commercial power has returned to our facilities. In some cases, your home or business may have electricity before power returns to our facilities, powering the network. Additionally, our teams are responding to 240+ reports of downed lines and broken poles throughout Georgia, South Carolina, and Tennessee.
Network Update
With widespread power outages, including trees and debris, still affecting large portions of our customers – we are working closely with local utilities and officials to ensure our teams have access to areas once cleared and declared safe to enter. Once allowed, our tech experts will assess the damage and work to repair or replace the network and/or equipment to get connectivity to our customers as quickly as possible. From our overnight crews, teams have made strong progress in metro Atlanta and Savannah, Georgia, as well as Charleston, South Carolina – but there is still much work to do.
To support our communities, we have opened over 250,000 hotspots in Georgia, South Carolina, and impacted areas of Tennessee. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page.
Xfinity Store Update
The following Xfinity store locations are closed today (9/28) due to power issues:
- Augusta, GA – Exchange
- Evans, GA – Mullins Colony
- Savannah, GA – Twelve Oaks
- Savannah, GA – Victory Crossing
We deeply appreciate your patience and understanding as our teams work tirelessly to restore the services that are vital to your daily life. While the recovery and restoration phase may take longer than we would like, please know that we are fully committed to getting you back online as quickly as possible.
Friday, September 27 @ 3:00 p.m.
Xfinity Store Updates
For the safety of our employees and customers, the following Xfinity store location hours of operation have been updated out of an abundance of caution:
- Acworth, GA – 11 a.m. delayed opening (9/27)
- Atlanta, GA – Midtown – 12 p.m. delayed opening (9/27)
- Augusta, GA – Exchange – CLOSED (9/27)
- Charleston, SC – 12 p.m. delayed opening (9/27)
- Evans, GA – Mullins Colony – Closed (9/27)
- Hinesville, GA – 12 p.m. delayed opening (9/27)
- Marietta, GA – Avenues at East Cobb – 11 a.m. delayed opening (9/27)
- Mt. Pleasant, SC – 12 p.m. delayed opening (9/27)
- Savannah, GA – Twelve Oaks – CLOSED (9/27)
- Savannah, GA – Victory Crossing – CLOSED (9/27)
- Delayed start (11:00 a.m.)
- West Ashley, SC – Medcare Plaza – Closed (9/27)
To find additional stores near your area, please visit xfinity.com/local or use your Xfinity app for assistance.
Friday, September 27 @ 11:20 a.m.
Overnight Helene’s damaging winds and flooding affected much of Georgia, South Carolina and is headed towards southern Appalachians. As of this morning, nearly 2.5 million residents are without power in Georgia and South Carolina.
Open Xfinity WiFi Hotspots for GA, SC, and TN
To help with connectivity when it matters most, Comcast has opened all public Xfinity WiFi Hotspots in Georgia, South Carolina and impacted areas of Tennessee for free. To learn how to get connected to one of the 250,000+ open hotspots, please see Thursday’s update below or visit this page.
How to Report a Downed Line
Our teams were out early this morning to assess potential extreme wind and rain damage to our facilities and locate any broken poles and downed lines.
We urge our customers to please stay away from any downed lines. Any downed lines are considered live and dangerous until assessed by local authorities. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
Xfinity Store Updates
For the safety of our employees and customers, the following Xfinity store location hours of operation have been adjusted out of an abundance of caution:
- Acworth, GA – 11 a.m. delayed opening (9/27)
- Atlanta, GA – Midtown – 12 p.m. delayed opening (9/27)
- Augusta, GA – Exchange – 12 p.m. delayed opening (9/27)
- Charleston, SC – 12 p.m. delayed opening (9/27)
- Evans, GA – Mullins Colony – Closed (9/27)
- Hinesville, GA – 12 p.m. delayed opening (9/27)
- Marietta, GA – Avenues at East Cobb – 11 a.m. delayed opening (9/27)
- Mt. Pleasant, SC – 12 p.m. delayed opening (9/27)
- Savannah, GA – Twelve Oaks – 12 p.m. delayed opening or until power is restored (9/27)
- Savannah, GA – Victory Crossing – 12 p.m. delayed opening (9/27)
- Delayed start (11:00 a.m.)
- West Ashley, SC – Medcare Plaza – Closed (9/27)
Restoring services after severe weather can be challenging. Our emergency response crews must wait until power is restored and declared safe by local authorities to begin repairs. We appreciate your patience as our crews safely and quickly work to return services to your homes and businesses.
Thursday, September 26 @ 6:30 p.m.
Hurricane Helene continues to move quickly and is expected to increase in intensity until it makes landfall this evening. Helene is predicted to make landfall in Florida between 8 p.m. – 11 p.m. as a Category 3 or Category 4 hurricane. As the storm moves inland, Helene’s impact is expected to still be significant bringing rain and “catastrophic flash flooding” to parts of southwestern Georgia. Substantial rain is predicted over Atlanta, additional parts of Georgia and South Carolina.
Comcast Will Soon Open 180,000+ Free Xfinity WiFi Hotspots In Georgia and South Carolina
To help residents and emergency personnel impacted by Hurricane Helene stay connected, Comcast will open 180,430 public Xfinity WiFi hotspots in areas it serves across Georgia and South Carolina. The free and public hotspots will be open at 9 a.m. on Friday, Sept. 27 for anyone to use, including non-Xfinity customers.
How to Get Connected
For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit Finder.wifi.xfinity.com.
To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.
“During severe weather events, communication is critical, so we want to do our best to keep impacted residents connected,” said Mike McArdle, Comcast Regional Senior Vice President. “We are proud to make our Wi-Fi hotspot network available to all residents for free across Georgia and South Carolina during this challenging time.”
How to Receive Comcast Text Alerts and Stay Informed
In advance of the storm, here is information on how to receive text message alerts regarding your Xfinity or Comcast Business service:
For Xfinity customers, first – make sure you’ve registered your mobile number in your account or check to see if you’ve opted-out of previous text alerts. Click here to learn more.
Once registered, you can use the following storm-related text commands anytime to instantly get information. Text any of the following commands to 266278 (COMCST).
- APP: Get links to download Xfinity apps.
- HELP: Get additional service information.
- OUT: Check for service outages.
- START: Resubscribe to Xfinity service text alerts.
- STOP: Unsubscribe from Xfinity text alerts.
Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
Additionally, you can follow Comcast on Facebook and Comcast South on X for local storm updates.
Comcast Prepares
Our emergency response teams have been preparing for Helene’s arrival. Our crews and supplies are ready to be safely deployed to any impacted areas. We have prepped generators, which have been placed across the region to supply temporary power in anticipation of commercial electricity outages during recovery efforts.
For the safety of our employees and customers, the following Xfinity store location will be closed for the remainder of the day:
- 4475 Roswell Road, Suite#440, Marietta, GA 30062
We will share updates on store closures as they become available.
Safety is our top priority for our customers, our employees and our communities. We urge everyone to be prepared and stay weather-aware of their surroundings. Please stay safe and know that our technicians, construction and maintenance crews are ready to respond when safe to do so.
Tuesday, September 24 @ 4:15 p.m.
We are closely monitoring Tropical Storm Helene who is expected to intensify into a hurricane this week. The National Hurricane Center predicts Helene will make landfall on Thursday, and tropical storm warnings and hurricane watches are currently in effect for much of the Gulf Coast of Florida. Weather experts warn that Helene’s impact could stretch hundreds of miles inland, bringing torrential rain and damaging winds to neighboring states and beyond. As many as eight inches of rainfall are predicted for much of the Southeast including parts of Alabama, Georgia, South Carolina and Tennessee.
Our response teams are actively analyzing weather reports and putting our emergency plans in place to ensure that our crews and supplies are ready to be safely deployed. The safety of our customers and our employees remains our top priority, and we’re here to keep you connected. We encourage everyone to remain vigilant and heed local weather warnings.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
- Social Media: Follow Comcast on Facebook and Comcast South on X for local storm updates.
For additional steps you can take to prepare for any emergency, please visit this page.
We will update this webpage with additional information as it becomes available.
