Francine Response
Monday, September 16 @ 3:30 p.m.
Our tireless teams of technicians have worked around the clock and throughout the weekend to restore Internet services. We are happy to report that the majority of impacted Xfinity and Comcast Business customers are back online or should be restored by end of day today.
If customers have electricity but not Xfinity services, Comcast recommends restarting or resetting devices, including wireless gateways, modems, routers, and cable boxes. Please visit the Xfinity app or Comcast Business app or our status maps for the latest outage information:
To aid in connectivity, Comcast has opened nearly 1,500 Xfinity WiFi hotspots in Houma and LaPlace, LA. Hotspots are free of charge and can be accessed by customers and non-subscribers alike. To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.
All our area Xfinity retail locations are open and operational.
We want to extend heartfelt thanks to our customers for their patience during and after Francine. Sincere appreciation to our teams on the ground for their dedication and hard work in getting our customers connected to the services that are important to their lives.
Sunday, September 15 @ 12:00 p.m.
We are thankful for the partnership of area utilities and officials, which has assisted our hard-working response team in making great progress in restoring services to customers impacted by Francine. For those still experiencing an outage, please know that our teams are in the field and working to get you back online.
Memphis
- With approximately 1,000 residents without power, our crews are focused on restoring the remaining pocket outages affecting individual homes or businesses. As power returns, our crew will continue to monitor, access and restore connectivity to impacted customers. Please consult the Xfinity App for updates.
Terrebonne Parish
- LaPlace: Broken poles are being reported in Garyville, and we’re monitoring the progress to repair or replace our equipment to restore connectivity.
- Houma: As of this morning there are approximately 11,000 without power. We have placed 30 generators in affected communities to help power our network and will continue to refuel and reposition generators to neighborhoods in need. Once power is restored, our response teams will be able to repair found damage to our network to continue the progress towards 100% restoration.
Xfinity WiFi Van in Houma
In an effort to help Houma get connected when it matters most, we have stationed an Xfinity WiFi van today, Sunday, September 15, from 9 a.m. to 5 p.m., at 809 Barrow St, Houma, LA 70360. Additional dates and times forthcoming.
Open to the public, the customized Xfinity WiFi van can provide wireless internet connectivity to more than 300 users at one time.
Open Public Hotspots in Houma and LaPlace
To assist homes and businesses throughout these heavily impacted cities within Terrebonne Parish, we have opened nearly 1,500 public Xfinity Hotspots to assist all, customers or not, to free internet. To find the nearest location to you, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view results, and click on the locations for details.
Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations but only areas that have electricity will be active. As power is restored, additional WiFi hotspot options will become available.
Thank you to all of our area partners and customers for their assistance and patience as we work community by community, street by street, and then to each home and business to ensure our customers are back online.
For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.
Saturday, September 14 @ 12:30 p.m.
Throughout the weekend, as power comes back online and flooding subsides, our crews are out in the field working to repair damage to our network. As of this morning, 38,000 customers in Louisiana and 5,000 customers in Tennessee are currently without power. As power returns, our teams of techs are working as quickly as possible to get our systems back online.
To aid residents and emergency personnel in getting back online, Comcast has deployed its mobile Xfinity WiFi van to Houma, Louisiana. Connectivity to the WiFi van is free for everyone, regardless of if you are an Xfinity customer. The WiFi van is currently stationed in the large parking lot at the corner of Bond Street and Barrow Street:
- 809 Barrow St, Houma, LA 70360
The WiFi van will be open and active for you to connect from 9am – 6pm on Saturday, September 14, and Sunday, September 15. Additional dates and times are forthcoming. The customized Xfinity WiFi van can each provide wireless internet connectivity to more than 300 users at one time.
Xfinity has also opened nearly 1,500 public WiFi hotspots in Houma, Louisiana and LaPlace, Louisiana. To find your nearest location, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view results, and click on the locations for details. Please note: only areas that have power will have active hotspots. The WiFi hotspot map will list all locations but only areas with electricity will be active. As power is restored, additional WiFi hotspot options will become available.
We sincerely appreciate all of our customers and their patience as we work to get you back online Thanks to all of our techs who are working tirelessly to ensure every customer has their connectivity restored.
For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.
Friday, September 13 @ 1:00 p.m.
To everyone across the Southeast affected by Francine, we are thinking of you and your loved ones and want you to remain safe.
Francine continues to rain heavily, bringing potential flooding and power outages. Currently, over 100,000 customers in Louisiana and 12,000 homes and businesses in Tennessee are without power. Much of Houma, LA, which was severely impacted by Francine, remains without electricity.
To assist in powering up our network where possible, our teams are hard at work deploying fuel-based generators as a temporary power solution until commercial power comes back online. Dedicated teams of technicians monitor and refuel the generators 24/7 to keep your services up and running.
The following store remains closed today. We will share reopening information when it is available:
- 104 Lois Road; Houma, LA 70363
Our teams continue to assess damage to our network and are making repairs as power is restored, flooding recedes, or areas are declared safe by local authorities. Safety for our employees and our customers is our top priority and we are committed to restoring our network and getting you connected as quickly and safely as possible.
For the latest information on local outages, visit our Status Center or check on the Xfinity app. Please stay safe and rest assured that our teams are steadfast in our commitment to our customers.
Thursday, September 12 @ 12:00 p.m.
For everyone affected by Francine, we hope you and your families are safe during this time. The powerful storm made its way inland and brought heavy rain to Louisiana, Mississippi, and parts of Alabama and Florida. Over 300,000 homes and businesses in Louisiana and 40,000 residences and businesses in Mississippi are currently without power. Heavy rain continues and millions of people are under flood warnings, with up to 10 inches possible in affected areas.
Our teams were out early this morning to assess potential extreme wind and rain damage to our facilities and locate any broken poles and downed lines. As soon as flooding recedes, power is restored and areas are declared safe by local authorities, our crews will begin repairs. Our emergency response teams are on the ground and will work as quickly as possible to restore services to all our customers. Once power is restored to your home, often our services will be restored as well.
We urge our customers to please stay away from any downed lines. Any downed lines are considered live and dangerous until assessed by local authorities. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
The following Xfinity store locations will open today at 11:00 a.m. (CT):
- 350 Ridge Way, Flowood, MS 39232
- 710 Highland Colony Pkwy, Suite B, Ridgeland, MS 39157
The following store remains closed today. We will share reopening information when it is available:
- 104 Lois Road; Houma, LA 70363
We are continuing to monitor Francine’s path and urge all to heed local warnings to stay safe. Your services are important to you, and our team is committed to getting you back online as quickly and safely as possible.
For the latest information on outages in your area, visit our Status Center or check on the Xfinity app. We encourage everyone to be cautious and stay informed.
Wednesday, September 11 @ 1:00 p.m.
We hope you and your loved ones are safe.
A state of emergency has been declared by the governors of both Louisiana and Mississippi as Hurricane Francine gains strength and heads toward the coast. While Francine is expected to make landfall later today, the effects will arrive much earlier and the National Hurricane Center warns of hurricane-force winds and storm surges.
For our customers, please know that our teams are fortified, and we have a surplus of materials to restore connectivity as needed. Our emergency response teams are continuously monitoring the storm’s path and in close communication with local utilities and officials.
Safety is our top priority, and we encourage everyone to follow warnings and guidelines issued by local authorities. Additional tips for storm preparedness can be found at this link.
Tuesday, September 10 @ 5:00 p.m.
Our response teams continue to analyze weather reports and are putting plans in place for Tropical Storm Francine’s potential impact. This includes ensuring our crews and supplies are ready to be safely deployed.
For the safety of our employees and customers, the following Xfinity store location will be closed tomorrow, Wednesday, September 11. We will share reopening information when it is available:
- 104 Lois Road; Houma, LA 70363
Sign up for alerts about your account throughout Francine and any severe weather event by registering your phone to get text messages from Xfinity. Visit Xfinity.com to learn more or sign up at this link.
Tuesday, September 10 @ 10:15 a.m.
We are monitoring Tropical Storm Francine and its potential impact on Louisiana and neighboring states. The National Hurricane Center predicts that Tropical Storm Francine will continue to strengthen and become a hurricane before it reaches the U.S. Gulf Coast on Wednesday. The storm is predicted to bring 4 to 12 inches of rain which could lead to flash flooding. We urge anyone in Tropical Storm Francine’s path to heed warnings by local authorities.
Comcast’s emergency response team, including crews of technicians, construction and network engineers, are mobilized and ready to be deployed. Additionally, we’ve stockpiled necessary materials and equipment to ensure our teams are ready to act quickly in case of damage to our network. The safety of our customers and our employees remains our top priority, and we’re here to keep you connected.
Stay Informed
In advance of the storm, here are some tips on staying up to date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can get the latest status information by using their respective apps – Xfinity app and Comcast Business App.
- Social Media: Follow Comcast on Facebook and Comcast South on X for local storm updates.
For additional steps you can take to prepare your home for any emergency, please visit this page.
We will update this webpage with additional information as it becomes available.
