Comcast Response Update to Debby 

Thursday, August 8 @ 12:00 p.m.

This post will serve as our final update for Debby. Our tireless teams of technicians have worked to restore connectivity to our customers impacted by the recent weather. We are happy to report the majority of our customers are now back online. As cleanup work continues in Savannah and Charleston, there could be isolated outages. Our techs will continue to work rapidly to ensure every customer has their services restored.

As hurricane season continues, we encourage our customers to download the Xfinity apps and sign up for text message alerts for updates during severe weather. Prepare for emergencies by checking out this article on how to stay connected during storms. Additionally, Xfinity offers solutions like Storm-Ready WiFi to help keep your family connected during unexpected weather occurrences.

We send a heartfelt thank you to our teams on the ground in Georgia and South Carolina for their hard work and dedication and to our customers for their understanding during and post-storm.

Wednesday, August 7 @ 10:30 a.m.

Our teams of technicians are ready to tackle any damage to our network resulting from Tropical Storm Debby. Due to Debby’s torrential rainfall, many streets in and around Savannah and Charleston are currently closed or partially blocked. The road closures caused by the catastrophic flooding along with storm-related debris may cause delays to our repairs as our crews will have to wait until these areas are cleared, declared safe by local authorities and power is restored. We thank you for your understanding as we work with local utilities and authorities.

All of our Xfinity retail locations are open again and operating with normal business hours.

We know how important the internet is to receive the latest news and to keep in touch with loved ones, particularly during and after an emergency situation. To aid connectivity during this time, we’ve opened over 23,000 public Xfinity WiFi hotspots for everyone to use. Whether you’re an Xfinity customer or not, these WiFi hotspots are free and available. To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details.

We thank you again for your patience as our crews work as quickly and safely as possible. We won’t stop until every customer is back online.

Tuesday, August 6 @ 12:30 p.m.

As Debby brings heavy rain and flooding to Charleston and Savannah, our crews are prepared and ready to assess and repair any damage to our network. We encourage everyone to adhere to any local curfews and remain weather-aware.

For the latest internet status information for your home, please visit the Xfinity app or Xfinity status map. For the latest information on your business, please visit the Comcast Business app or Comcast Business status map. 

Our Savannah area stores have reopened. The following Charleston area Xfinity retail locations will be closed today, Tuesday, August 6. We will share re-opening information when it is available.

• 1102 Bowman Road; Suite 100, Mount Pleasant, SC
• 1850 Sam Rittenberg Blvd; Suite B, Charleston, SC
• 5037 International Boulevard; North Charleston, SC

Monday, August 5 @ 5:00 p.m. 

In anticipation of Debby’s severe weather impact, Comcast has opened more than 23,000 operational Xfinity WiFi hotspots in and around Savannah and Charleston to help the community stay connected. The WiFi hotspots are free and available to everyone. 

To find the nearest hotspot location in your city, please search the WiFi Hotspot Map. Enter your zip code, zoom in on the interactive map to view the results, and click on the locations for details. 

As severe weather hits, the Xfinity app is your best resource for updates on outages, to report services issues, and to see when your service is expected to be restored. You can download it at Xfinity.com/apps. 

Monday, August 5 @ 12:00 p.m. 

Hurricane Debby, now a Category 1 storm, made landfall early this morning in Florida. Hurricane Debby is expected to continue into coastal Georgia and South Carolina with a tropical storm warning bringing heavy rain (potential to reach 18 inches), gusty winds, flooding and isolated tornadoes starting Monday evening. Over the weekend, Governor Brian Kemp declared a State of Emergency for all counties in Georgia ahead of Hurricane Debby’s impact. 

Please note that for the safety of our employees and customers, the following Xfinity store locations in Savannah will close today (Monday, August 5) at noon with re-opening information forthcoming. 

• 1800 East Victory Drive, Savannah, GA 
• 5500 Abercorn Street, Savannah, GA 
• 1050 Kacey Dr, Hinesville, GA  

Comcast has positioned crews in the area to respond quickly once the storm passes. We encourage everyone to heed local weather warnings and for Xfinity customers to sign up for alerts, by texting START to 266278 from your mobile device. 

Sunday, August 4 @ 2:00 p.m.

With Tropical Storm Debby now in the Gulf of Mexico, we’re closely monitoring the storm’s potential impacts to our network. Experts predict Tropical Storm Debby will intensify into a hurricane before making landfall Monday morning on Florida’s Big Bend coastline. Tropical Storm Debby could bring rainfall up to 10 to 20 inches over the course of the next few days, including as much as 30 inches in Savannah, Georgia per National Weather Service. Comcast has positioned crews in the area to respond quickly once the storm passes. We encourage Xfinity customers to sign up for alerts, by texting START to 266278 from your mobile device.

Friday, August 2 @ 7:00 p.m.

We’re closely monitoring the tropical weather, which may potentially impact south Georgia leading into the eastern seaboard of South Carolina early next week. Experts predict a disturbance will grow in intensity, potentially forming Tropical Storm Debby. Forecasters anticipate the storm will bring heavy rains and a chance of flooding. As a result, Comcast is preparing crews across the area to respond in the event of service interruptions to our network. We encourage you and your family to stay weather-aware and follow your local news and first responders for updates.  

Rest assured that our response teams are actively analyzing weather reports, putting our emergency plans in place and ensuring our crews and supplies are ready to be safely deployed.   

Resources to Stay Connected

Should you be impacted by a power or service outage, these resources may help: 

• Download the Xfinity app or Comcast Business app to check the status of service in your area, get answers to questions about your service and chat online with Customer Care representatives.   
• For Xfinity Internet, Comcast Business Internet or Internet Essentials customers, you can access one of our Xfinity WiFi hotspots to connect to the Internet. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted.    
• Xfinity TV customers can stream their favorite movies, shows and other content on their mobile devices via the Xfinity Stream app.   

Continue to get alerts about your account throughout any severe weather by registering your phone to get text alerts. Visit Xfinity.com or this link to learn more.  

For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.   

For additional storm safety tips, please visit our resources and readiness page.