Comcast Preparing for Winter Storm Heather

Comcast is actively preparing for Winter Storm Heather and is ready to support customers in our Alabama, Arkansas, Louisiana, Mississippi and Tennessee markets.

We are taking important steps to ensure we are equipped to manage the approaching winter weather events, while keeping the safety of our employees and customers a top priority. This includes increasing staffing, placing employees in key locations, preparing back-up generators and other supplies, and coordinating closely with power companies and local and state emergency workers.

We will continue to provide updates on X @Comcastsouth and here at

The most effective way for Comcast customers to get outage updates is to visit from any secure, Internet-enabled mobile device or computer, or to download the Xfinity My Account app.

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