Middle Tennessee Storm Response Update

Our hearts go out to area residents impacted by the recent storms

3:00 p.m. CST, Dec. 14, 2023:

To help residents and emergency personnel stay connected, Comcast’s network of public Xfinity WiFi hotspots is open throughout impacted areas and available for anyone to use, including non-Xfinity customers, for free. 

How to Get Connected 

For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit Finder.wifi.xfinity.com.  

When a hotspot is within range, select the “xfinitywifi” network on a device’s list of available networks and launch a browser. Sign-in options will appear for both Xfinity customers and non-customers. 

Xfinity internet customers can sign in with their account credentials and they will be automatically connected to Xfinity WiFi hotspots in their range in the future. Alternatively, they can download the Xfinity WiFi Hotspots app and sign in with their account credentials. 

Non-Xfinity internet subscribers need to look for the “Get Connected” section and agree to the Terms and Conditions to be connected.  

Please note that if a user does not see the “Accept and Connect” button, the hotspot he or she is trying to connect to is in a Xfinity customer’s home and is not open to the public. 

Non-customers will be able to renew their complimentary sessions every 2 hours. 

8:15 a.m. CST, Dec. 13, 2023:

Comcast’s Xfinity WiFi Vans Stationed in Hendersonville, Tennessee to Help Get Community Back Online

WHAT: To help area residents impacted by the recent storms connect to the Internet and stay in touch with their family and friends, Comcast has brought two mobile Xfinity WiFis van to Hendersonville, TN.

Residents in range of the vans can access the internet for free. Comcast has also opened its outdoor Wi-Fi hotspots throughout many of the impacted areas across Middle Tennessee. They are free to anyone who needs them. More information can be found here.

WHO: The service is available to the public.

WHERE:  217 Indian Lake Blvd, Suite 950 (parking lot of Xfinity store) and 1004 Andrews Run (parking lot of Target) in Hendersonville.

WHEN: The vans will be available to all residents from 9 a.m. to 5 p.m. until Dec. 14.

HOW: Customers can visit these locations and connect to the free service. The vans’ Wi-Fi can accommodate up to 300 users at a time. 

For updates and information about the status of Comcast services, please visit https://www.xfinity.com/support/status. Xfinity customers can also download the Xfinity app for status updates.

11:00 a.m. CST, Dec. 11, 2023: 

Comcast’s goal is to work to restore services as quickly as possible and as soon as it is safe for employees to do so. Emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work. If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again. Comcast crews, locally and from other markets, have made great progress toward getting customers back online. They are in place to restore services as soon as the power is restored in the remaining impacted areas. Residents in the area are encouraged to stay off the roads to allow teams to work. Comcast will continue to monitor the progress of restoration efforts and will post updates as they are received.

11:45 a.m. CST, Dec. 10, 2023: 

Yesterday, deadly tornadoes swept through Middle Tenn. including Clarksville, Gallatin, Springfield and Hendersonville, and around Fort Campbell in Kentucky, causing extensive property damage and leaving more than 160,000 residents without power. We monitor the weather carefully and put our emergency plans into place even before the storm starts to make sure we are prepared to restore services to our customers as safely and as quickly as possible. Comcast has mobilized our response teams from nearby states to join local crews in assessing the impact to our network and are prepping supplies to be ready to go once we know the extent of any damage.

Currently, a large portion of Comcast’s service interruptions are due to commercial power outages. For most of our customers, services should return after power is restored, and for those without power, we have deployed more than 250 temporary generators to power our network and get customers back online.

We urge our customers to please stay away from any downed lines and heed official safety warnings, as these downed lines may be extremely dangerous.   

If you see a downed line, please report it via the Xfinity App. 

• Go to the Xfinity App 
• Click on the two dots at the top right to chat with the Xfinity Assistant 
• When prompted to ‘Ask a Question,’ type ‘Hazardous Wires’ to alert the team that you are reporting a downed line 

We will continue to update customers on our progress here and on X (formerly Twitter), @ComcastSouth and Facebook @Comcast.

For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/status-map. 

Customer Tips

If customers have electricity but Xfinity services have not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes. Customers should always stay clear of downed power and cable lines in the interest of safety.

The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or access the Xfinity My Account app from any secure, internet-enabled mobile device.

For more information, customers can chat online with an agent, or connect with Comcast on Twitter at @XfinitySupport.