Comcast Provides Update on West Tennessee Ice Storm Response

After the recent ice storm that hit Memphis and West Tennessee, more than 30,000 people are without power, and trees and power lines are blocking roads, homes and access points. Comcast has sent dozens of crew members to assist and are working closely with local power companies to restore all service interruptions as quickly as possible.

Currently, most of Comcast’s service interruptions are due to commercial power outages. For the majority of our customers, services should return after power is restored, and access to damaged facilities and downed lines has been cleared.

In addition to the extra crews sent to the area, Comcast has also deployed dozens of generators for temporary power solutions to support our impacted customers. So far, we have been able to restore services for 97% of our customers and that is improving every hour and each day.

This is a challenging time for West Tennesseans and Comcast is working tirelessly to restore services as quickly as possible.

We appreciate our customers’ patience throughout this process.

Customer Tips

If customers have electricity but Xfinity services have not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.

Customers should always stay clear of downed power and cable lines in the interest of safety.

The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or access the Xfinity My Account app from any secure, internet-enabled mobile device.

For more information, customers can chat online with an agent, or connect with Comcast on Twitter at @XfinitySupport

Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for employees to do so.  Emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.

If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again. In some cases, customers may have power back but not their Xfinity services, because commercial power has not been restored to the Comcast network in their area.