Updated Retail Center Designed to Provide a Simple and Easy Customer Experience
FLORENCE, AL – Nov. 18, 2021 – Comcast announced the opening of a new Xfinity customer retail store in Florence. The 3,000 square-foot facility, located at 396 Cox Creek Parkway, provides customers an immersive destination to discover and interact directly with the latest Xfinity products and services. This space opens today, November 18.
The store features interactive displays and lounge-like seating areas where visitors can explore all Xfinity products, from internet, video and connected home solutions to Xfinity Mobile. In addition to the latest mobile devices and top-of-the-line accessories, retail offerings at the store will include Xfinity Home accessories and other merchandise that complement the services.
“Today’s announcement is another example of our continued efforts to enhance the customer experience in North Alabama,” said Jason Gumbs, Regional Senior Vice President at Comcast. “We’re proud to bring this interactive environment to the growing number of customers in Florence, and to offer a simpler and more convenient retail experience.”
The store is open for business Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
Xfinity stores are designed strategically by product area —Xfinity Mobile, Xfinity X1, Xfinity Home and Xfinity Internet – so customers can see the company’s products in action.
- Xfinity Mobile is a key part of Xfinity stores – customers can purchase new mobile phones, or bring their own Apple, Samsung or Google devices and choose a flexible data plan based on their individual needs – electing to pay by the gig or choose unlimited service.
- Discover xFi, the Xfinity personalized home Wi-Fi experience, and learn how to view and control network devices through the app, site or voice remote in the Xfinity Internet zone.
- X1, the next generation video platform, is featured in a living room environment, so customers can try the voice remote and see how X1 works firsthand.
- The Connected Home Zone section showcases how Xfinity Home combines the best of home security and automation into one simple experience – customers can learn how they can control an increasing number of IoT devices from their phone, tablet or Xfinity Home touchscreen.
The opening of new Xfinity stores is part of Comcast’s multi-year strategy to transform the customer experience; the stores provide new and existing customers a place to learn how to optimize their Xfinity services and to address any service needs.
In September, Comcast opened a new Xfinity retail store in Gadsden.
Over the past three years, Comcast has made more than $152 million in technology and infrastructure investments in Alabama, allowing it to offer innovative products and advanced broadband across the state. Comcast has deployed a high-performance 10-gigabit network for the Alabama business community, residential gigabit Internet service, and thousands of outdoor Wi-Fi hotspots, offering an unparalleled online experience for customers. In recent years, the company has invested nearly $96 million in payroll, employee benefits and training for its growing Alabama workforce.