Houma, La. – August 28, 2021 – With severe weather heading toward the Gulf Coast, Comcast is making extensive preparations to ensure it is best equipped to respond to the storm’s potential impact. Preparations include staging emergency generators and fuel trucks as well as bringing in additional technical and network restoration teams that are ready to be deployed as the storm’s path becomes clearer.
Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for employees to do so. Customers should remember that emergency management procedures generally dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.
If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again. In some cases, customers may have power back but not their Xfinity services because commercial power has not been restored to the Comcast network in their area.
- Customers should plug TV’s, modems and cable boxes into a surge protector to protect them from damage in case of lightning or a sudden power outage.
- If customers have electricity but Xfinity services have not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
- Customers should always stay clear of downed power and cable lines in the interest of safety.
- The most effective way to get outage updates and information about Comcast services is to visit com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device.
- For more information, customers can chat online with an agent, visit xfinity.com or connect with Comcast on Twitter at @XfinitySupport