Comcast has now restored Xfinity services to the vast majority of customers impacted by Hurricane Zeta.
The work of our technical crews is well underway, placing and refueling generators, assessing damage and beginning repairs where it’s safe to do so. We’re also working very closely with state and local governments and power companies to coordinate efforts during the restoration process.
While our teams are making great progress, we are aware of remaining service interruptions, and these are mainly due to commercial power outages and/or restricted access to facilities due to hazardous conditions and closures.
For most customers, services should be restored after power is restored and access to damaged facilities and downed lines have been cleared. It’s important to note that even though power might have been restored to an individual’s home, there are instances where power has not yet been fully restored to the local Comcast distribution point that serves the neighborhood. Once cleared and access is gained, Comcast will continue to work around the clock until services are fully restored for every customer.
If power has been restored to your home and you are still experiencing service interruptions, you may need to reset your modem or router.
- Unplug your equipment from its power source.
- Wait 30 seconds.
- Plug your equipment back into the power source.
You can also use Xfinity My Account or the My Account app to reboot your equipment.
The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device. For more information, customers can chat online with an agent, visit stormready.xfinity.com or connect with Comcast on Twitter at @ComcastCares.
We hope our customers are safe and we appreciate their patience as we know how important our services are to them.