Savannah – November 11, 2019: Comcast announced today the November 14th opening of its new Xfinity customer retail store in Savannah, Georgia. Located at 5500 Abercorn Street in the Twelve Oaks Shopping Center, the 4,000 square-foot facility will offer hands-on access to Comcast’s Internet, Xfinity X1, Xfinity Mobile, digital voice, and Xfinity Home products.
The new location is designed to offer a simpler and more streamlined customer experience. It features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
“Our effort to enhance the customer experience in Savannah continues with today’s exciting announcement,” said Jason Gumbs, Regional SVP at Comcast. “The opening of our second Xfinity store here is another milestone in our larger campaign to offer a simpler and more convenient retail experience.”
As a result of the new store opening, Comcast will close its existing customer service center, located at 145 Park of Commerce Drive. Comcast also operates an additional Xfinity store at 1800 East Victory Drive in Savannah.
The new facility will be open for business Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
The new Xfinity retail presence is part of a broader national effort to positively transform how customers do business with Comcast. Nationally, Comcast has made significant improvements to enhance the customer experience, through employee trainings, new customer tools and the reduction of customer wait time. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.