Designed to support a simpler and more interactive customer experience
Augusta – October 30, 2019: Comcast announced today the November 7th opening of its new Xfinity customer retail store in Evans, Ga., just outside Augusta. The 3,500 square-foot facility is located at 529 Mullins Colony Drive, and will offer hands-on access to Comcast’s Internet, Xfinity X1, Xfinity Mobile, digital voice, and Xfinity Home products.
The new location is designed to offer a simpler and more streamlined customer experience. It features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
“Comcast’s effort to improve the customer experience continues with the opening of our new retail center near Augusta,” said Jason Gumbs, Regional SVP at Comcast. “This updated retail model has proven to be successful at delivering a simpler and more convenient retail environment to our customers.”
The store will be open for business Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
Comcast currently operates an additional retail center, located at 222 Robert C Daniel Jr. Parkway in Augusta. As a result of the new store opening, Comcast will close its existing customer service center, located at 105 River Shoals Parkway in Augusta.
The new Xfinity retail presence is part of a broader national effort to positively transform how customers do business with Comcast. Nationally, Comcast has made significant improvements to enhance the customer experience, through employee trainings, new customer tools and the reduction of customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.