Comcast Preparations and Customer Tips for Hurricane Dorian

With severe weather potentially heading toward Savannah, Charleston and Augusta, Comcast is making extensive preparations to ensure we are best equipped to respond to any impact that may arise from the storm. Our goal is to restore any services impacted for our customers as quickly as possible and as soon as it is safe for our employees to do so.

Customers can visit xfinity.com with details on getting prepared and how to stay connected.

Customers should plug TV’s, modems and cable boxes into a surge protector to protect them from damage in case of lightning or a sudden power outage.

Emergency management procedures dictate that electricity must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work. Should customers experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone or internet services can begin working again.

If customers have electricity but Xfinity services have not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.

In some cases, customers may have power back but not their Xfinity services because commercial power has not been restored to our network in their area.

Customers should always stay clear of downed power and cable lines in the interest of safety.

The most effective way to get outage updates and information about Comcast services is to visit com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device.

For more information, customers can chat online with an agent, or connect with Comcast on Twitter at @ComcastCares.

Comcast Business VoiceEdge customers can set up call forwarding to direct incoming calls to an alternate number like a mobile phone.

Customers can also prepare for severe weather by downloading free Xfinity apps, including:

• Xfinity My Account: Manage your account, check for outages, report service interruptions and troubleshoot your equipment from any mobile device. You can also access My Account online from your computer.
• Xfinity Connect: Xfinity Voice customers can send and receive texts from your home telephone number, listen to your voicemail, access your Comcast.net email and more.
• Xfinity Stream: Customers can use the Xfinity Stream app on mobile devices to stream live TV and a selection of On Demand content using cellular networks. Plus you can download select television shows and movies directly to your devices to watch offline later. X1 customers can also stream or download DVR content.
•  Xfinity WiFi Hotspots: With millions of Xfinity WiFi hotspots in our network, the Xfinity WiFi Hotspots app makes it easy to locate hotspots wherever you are. Customers can also visit the hotspot finder map online.