Severe weather from Hurricane Michael is expected to cause widespread power outages and may affect your Xfinity service. Download the free mobile apps below to help stay connected:
*Xfinity My Account – Get updates on outages, report service interruptions, and see when your service is expected to be restored
*Xfinity Connect – Xfinity Voice customers can send and receive texts from your home telephone number, and listen to voicemail
*Xfinity Stream – Xfinity TV customers can download shows and movies beforehand to watch offline in case you lose power
If you do experience a power outage, Xfinity Internet customers with Performance tier or above receive access to millions of WiFi hotspots nationwide at no extra cost. Learn more and find an Xfinity WiFi hotspot near you.
Additionally, we may send you a text alert with information about an imminent storm, a service interruption or with helpful hints for restoring your service. Please visit My Account and make sure your mobile number is added to stay up-to-date on any storm alerts.
Please note: If your power goes out, your local utility provider must restore power before Xfinity technicians can safely start work to restore services. It is possible that power could be restored to your home, but damage to or loss of power to the Xfinity network serving your neighborhood continues to affect your services. We are committed to getting you up and running as soon as possible.
For additional tips on how you can prepare your home and family for inclement weather, please visit Weather Ready Nation.