New facility at Regal Court Shopping Center designed
to transform the customer experience
Shreveport – September 25, 2018: Comcast announced today the September 27th opening of its first-ever Xfinity retail store in Shreveport. The 3,600 square-foot facility, located at 7435 Youree Drive (Suite 300), is the newest addition to the expansive Regal Court Shopping Center. Customers will enjoy hands-on access to Comcast’s Internet, Xfinity X1, Xfinity Mobile and digital voice, and Xfinity Home products.
The location is designed to offer a simpler and more streamlined customer experience. It features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
“We’re excited to launch our first Xfinity retail center in Shreveport and to deliver an enhanced level of service to our customers,” said Doug Guthrie, Comcast’s Regional SVP. “This new store is designed entirely around the needs of customers, and offers them an opportunity to explore and interact directly with our products.”
The store will be open for business Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
The new Xfinity retail presence is part of a broader national effort to positively transform how customers do business with Comcast. Nationally, Comcast has made significant improvements to enhance the customer experience, through employee trainings, new customer tools and the reduction of customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.