Comcast’s newly launched wireless service, Xfinity Mobile, among available services
CHATTANOOGA, Tenn. – March 23, 2018: As part of Comcast’s multi-million dollar nationwide commitment to improve and simplify the customer experience, the company announced today the opening of a new XFINITY® customer retail store in Chattanooga. The modernized 4,500 square-foot facility is conveniently located at 1926 Gunbarrel Road, and will offer hands-on access to Comcast’s Internet, the X1 entertainment platform, Xfinity Mobile and digital voice, and Xfinity Home products.
The new store features flat screen HD TVs and comfortable seating areas so visitors can enjoy the X1 entertainment operating experience. Through hands-on demonstrations, customers can discover Comcast’s wide array of XFINITY products, including the company’s new mobile phone service, as well as its high-speed internet, voice and connected home solutions. The store also features an iPad bar for visitors to trial XFINITY’s mobile apps that let customers watch live TV, stream On Demand content, download movies and TV shows, and manage and monitor their homes while on the go.
“This investment is just one way we are reimagining the experiences we deliver to our customers,” said Vic Pascarelli, Vice President of Sales and Marketing. “Our new storefront brings the same approach of innovation and simplicity that our customers love about our products.”
Along with product and service demos, customers can pay bills, pick up and return equipment and get assistance from trained, knowledgeable sales consultants. The new Xfinity retail store opens on March 29. It will be open Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from 12 p.m. to 5 p.m.
Nationally, Comcast has made significant improvements to enhance the customer experience through employee trainings, new customer tools and the reduction of customer wait times.
Comcast invests over $120 million per year in Tennessee through building a highly skilled workforce, deploying innovative products and investing in advanced broadband across the state. Over the last two years in Chattanooga, Comcast has deployed a high-performance 10-gigabit network for the businesses community, launched Gigabit Pro, a two-gigabit residential internet service, and a one-gigabit Internet service.
Comcast has also added over 10,000 outdoor Wi-Fi hotspots across great Chattanooga, offering an unparalleled online experience for customers.
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