First retail store in Eastern TN is Part of Multi-Million Dollar Investment to Further Improve the Customer Experience
KNOXVILLE, Tenn. – January 4, 2018 – Comcast announced today the opening of a new XFINITY retail store in Knoxville, it’s first in Eastern Tennessee. The 5,500-square-foot facility located at 6928 Kingston Pike Knoxville, TN 37918, is designed to offer hands-on access to Comcast’s Xfinity Mobile, internet, X1 entertainment operating system, phone, and Xfinity Home products.
The store opens today, January 4, and will be open for business Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from 12 p.m. to 5 p.m.
The new Xfinity retail presence is part of a broader national effort to positively transform how customers do business with Comcast.
The space will bring together Comcast’s suite of innovative products and services in a unique store experience. With dedicated sales consultants, touchscreen displays and product showcases, the store will serve as an interactive space in which customers can discover Comcast’s wide range of Internet, video, phone and home security and automation products and services. Customers can sign-up for services and purchase products at the store including Xfinity Mobile merchandise.
“We’re excited to launch our first Xfinity retail center in Knoxville and to deliver an enhanced level of service to our customers in East Tennessee,” said Vic Pascarelli, Vice President of Sales and Marketing. “The new Xfinity store offers a unique space for customers to explore our latest products and to enjoy a more convenient customer experience.”
Nationally, Comcast has made significant improvements to enhance the customer experience through employee trainings, new customer tools and the reduction of customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.
Comcast has invested an average of over $120 million per year in Tennessee over the last 20 years through building a high-skilled workforce, deploying innovative products and investing in advanced broadband across the state. Over the last two years in Knoxville, Comcast has deployed a high-performance 10-gigabit network for the business community and launched a one-gigabit Internet service for residences and businesses.
Comcast has also added over 600 outdoor Wi-Fi hotspots across Knoxville, offering an unparalleled online experience for customers.