Thousands of Wi-Fi internet hot spots are now available for public use
October 8, 2016 – To alleviate some of the burden from storm-related damages and help residents and emergency personnel stay connected in the wake of Hurricane Matthew, Comcast is opening up thousands of XFINITY WiFi hotspots in the Hurricane Matthew impacted areas of Florida, South Carolina and Georgia. These Wi-Fi hotspots are open to anyone who needs them – including non-Comcast subscribers.
Hotspots are currently open in the following storm impacted areas:
- Martin County (FL)
- St. Lucie County (FL)
- Indian River County (FL)
- St. John’s County (FL)
- Duval County (FL)
- Nassau County (FL)
- Camden County (GA)
- Glynn County (GA)
- Bryan County (GA)
- Chatham County (GA)
- Effingham County (GA)
- Liberty County (GA)
- McIntosh County (GA)
- Beaufort County (SC)
- Berkeley County (SC)
- Charleston County (SC)
- Colleton County (SC)
- Dorchester County (SC)
- Jasper County (SC)
“During times like this, it is critical that we keep residents connected to family, friends and emergency resources,” said Doug Guthrie, Regional Senior Vice President for the Comcast South region. “By creating Wi-Fi access, we hope that Comcast is able to provide some degree of support during this difficult time.”
“Our thoughts are with those impacted by Hurricane Matthew. Communication after a devastating event like this is so important for residents, emergency workers and volunteers,” said Amy Smith, Regional Senior Vice President for Comcast in Florida. “We’re opening up our Xfinity WiFi hotspots to help provide internet access, allowing people to stay connected to family and friends and handle important household and business tasks, including processing insurance claims, and accessing other important information and resources.”
- For a map of XFINITY WiFi hotspots, users should visit www.xfinity.com/wifi.
- Once at a hotspot, the user should select the xfinitywifi network name in the list of available hotspots and then launch a browser.
- XFINITY Internet customers can sign in with their username and password, and will be automatically connected at XFINITY WiFi hotspots in the future.
- Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign-in page to get started.
- Non-customers will be able to renew their complimentary sessions every 2 hours through Monday October 17, 2016.
Comcast Service Update:
- As a reminder, emergency management procedures in Georgia, South Carolina and Florida dictate that power must be restored first and we must receive clearance that it is safe for our crews to begin any restoration work.
- For the vast majority of customers, service should be restored as power comes back on in their homes.
- If you do have electrical power but your Xfinity service has not yet come back on, you may need to restart or reset your devices, including wireless gateways, modems, routers and cable boxes. You can also chat online with an agent or visit customer.xfinity.com/help-and-support.
- The most effective way to get outage updates for your area and information about your Comcast service is to visit www.xfinity.com/MyAccount or to access the My Account app from any secure, Internet-enabled mobile device.
- We want to thank our customers for their patience and continued understanding as we work to restore service as quickly and safely as possible to those who may still be impacted.