80,000 square-foot facility on 17 acres key part of Comcast’s nationwide customer experience transformation
Charleston, SC: April 5, 2016 – Comcast announced today it is constructing a new
$21.4 million, 80,000 square-foot Center of Excellence in North Charleston. The new facility will eventually house more than 550 new Comcast customer care and technical support employees.
These employees will specialize in providing support for Comcast customers who have the X1 entertainment operating system, high-speed Internet and digital telephone services.
“By bringing more than 550 new jobs to North Charleston, Comcast continues to support the region’s robust economic development while making great strides to improve the customer experience,” said Doug Guthrie, Comcast Regional SVP. “Today’s announcement marks an exciting new chapter in our positive and long-standing partnership with the Charleston community.”
Comcast’s new Center of Excellence will be part of a 2,000-acre mixed-use development consisting of office, retail, hotel and residential properties. The new facility will be located at 3450 Ingleside Boulevard near U.S. Route 78 in North Charleston.
“South Carolina is quickly becoming known as one of the best places in the world to do business for companies in every industry,” said South Carolina Governor Nikki Haley. “Comcast’s decision to build a new facility here and to create more than 550 new jobs in Charleston is another huge win for our customer service industry and proves what so many already know – that South Carolinians are up to the task of doing any job they are asked to do.”
“There are few companies with the robust, worldwide brand recognition of Comcast, and today, we can proudly say that they are expanding their presence in the City of North Charleston by committing to more than 550 new jobs,” said City of North Charleston Mayor Keith Summey.
With today’s announcement, Comcast will eventually employ more than 800 local employees. In addition to the new center, Comcast also operates a 5,000 square-foot Xfinity Customer Center in North Charleston that opened in January 2015. The modern facility provides an interactive way for customers to experience products and services, such as the X1 entertainment operating system, as well as easily exchange equipment and pay bills.
Comcast has made hundreds of millions of dollars’ worth of investments in its technology, its employee base, and in bridging the digital divide in greater Charleston.