Enhanced Retail Center Part of National Campaign Aimed at Enhancing the Customer Experience
OLIVE BRANCH, MS – (February 23), 2016 — Comcast announced today the grand opening of its new Xfinity Customer Center in Olive Branch to support customers in Northern Mississippi and Memphis, Tennessee. The new 4,600-square-foot store located at 5338 Goodman Road will offer customers a wide range of Internet, advanced video, voice, and home security products.
This launch represents the third new Xfinity location to be added in Mississippi in the last three years, and is the second location to be opened near Memphis, Tenn.
The location features nine service counters, an iPad ‘bar’ with interactive product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers customers payment kiosks for automated bill payments and on-site staff that can facilitate equipment transactions.
“Comcast is transforming the way customers enjoy our products and services,” said Kerry McKelvey, Vice President of Sales and Marketing, Comcast. “This newly designed location is the latest in a series of steps we are taking to change how customers interact with us.”
In 2015, Comcast announced a new, multi-year national plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations, at all levels of the company. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company.
Nationally, Comcast is hiring 5,500 new customer service representatives over the next few years, simplifying billing, and investing in technology and training to give employees the tools they need to deliver excellent service. Additionally, the plan includes the renovation of hundreds of stores across the country and the development of new technologies that will enable customers to interact with us how and when they want. For more information about these changes, please visit www.comcastcorporation.com/customerexperience.
The new XFINITY Customer Center is open Monday through Saturday from 10 a.m. to 7 p.m. and Sunday from 11:30 a.m. to 4 p.m.