Enhanced Retail Center Part of National Campaign Aimed at Improving the Customer Experience
NASHVILLE, Tenn. – January 26, 2016 — Comcast announced today the opening of its new Xfinity Customer Center in Franklin, Tenn. The 6,000-square-foot store is located at 7090 Bakers Bridge Road in the Cool Springs area, and will offer customers a wide range of Internet, advanced video, voice, and home security products and services.
The new transformational environment features nine service counters, an iPad ‘bar’ with interactive product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers customers payment kiosks for automated bill payments and on-site staff that can facilitate equipment transactions and product demonstrations.
“The City of Franklin appreciates Comcast’s hard work to improve the customer service experience through this latest milestone,” ” said Franklin Mayor Ken Moore. “From residential speed increases and Wi-Fi deployments, to expanding advanced Ethernet for businesses in Franklin, Comcast has played a significant role in keeping our community ahead of the technology curve.”
“This new retail center is a great representation of Comcast’s commitment to Williamson County,” said Williamson County Mayor Rogers Anderson. “We appreciate the investments that Comcast continues to make to support its customers, employees and the community.”
This location is the third Xfinity Customer Center to be added in greater Nashville in the last three years, and is part of a broader national effort to enhance the customer experience.
“Comcast is transforming the way customers enjoy our products and services,” said Sara Jo Walker, Director of Public Relations, Comcast. “This newly designed location is the latest in a series of steps we are taking to change how customers interact with us.”
In 2015, Comcast announced a new, multi-year national plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations, at all levels of the company. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company. Comcast is hiring 5,500 new customer service jobs nationally over the next few years, simplifying billing, and investing in technology and training to give employees the tools they need to deliver excellent service. Additionally, the plan includes the renovation of hundreds of stores across the country and the development of new technologies that will enable customers to interact with us how and when they want. For more information about these changes, please visit www.comcastcorporation.com/customerexperience.
The new XFINITY Customer Center is open Monday through Saturday from 10 a.m. to 7 p.m. and beginning mid-February, the store will also be open on Sundays from 11:30 a.m. to 4 p.m.
In 2015, Comcast opened its first Xfinity Customer Center in Nashville and its second location in Murfreesboro.