New Retail Center Part of a National Effort to Improve Customer Experience
MOBILE, AL – October 15, 2018: Comcast announced today the October 18 opening of its first Xfinity customer retail store in Mobile, Alabama. The 4,000 square-foot facility, located at 1225 Satchel Paige Drive (Suite E-102), will offer hands-on access to Comcast’s Internet, Xfinity X1 entertainment platform, Xfinity Mobile and digital voice, and Xfinity Home products.
The new location is designed to offer a simpler and more streamlined customer experience. It features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
“Our nationwide effort to enhance the customer experience continues with the opening of our first Xfinity retail store in Mobile,” said Doug Guthrie, Regional SVP at Comcast. “We are proud to offer this enhanced level of service to our customers, which will enable them to better explore our latest products and services.”
The store will be open for business Monday through Saturday, from 9 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
The new Xfinity retail presence is part of a broader national effort to positively transform how customers do business with Comcast. Nationally, Comcast has made significant improvements to enhance the customer experience, through employee trainings, new customer tools and the reduction of customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.
Earlier this year, Comcast launched a 1-gigabit-per-second Internet service for residential and business customers in Mobile. The service is among the fastest and most widely available in the area, and includes access to the nation’s largest Wi-Fi network of more than 19 million hotspots.