New facility part of national effort to promote an enhanced customer experience
Charleston, SC – July 17, 2017: Comcast announced today the opening of its new Xfinity customer retail store in Mt. Pleasant, SC. The 5,125-square-foot facility is located at 1102 Bowman Road, and will offer hands-on access to Comcast’s Internet, X1, digital voice and Xfinity Home products.
“Our customer experience transformation has arrived in Mt. Pleasant with the addition of this new, more modern Xfinity retail center,” said Vic Pascarelli, Vice President of Sales and Marketing at Comcast. “We look forward to bringing an exciting new level of personalized service to our customers.”
The new location features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
The store is open for business Monday through Saturday, from 10 a.m. to 7 p.m., and Sunday from 11:30 a.m. to 4 p.m.
Comcast recently opened its new Center of Excellence in nearby North Charleston, a major milestone in the company’s effort to transform the customer experience. Comcast is bringing more than 550 new Customer Care and technical support jobs to the $21.4 million, 80,000 square-foot facility, located at 3450 Ingleside Blvd. near U.S. Route 78 in North Charleston.
Nationally, Comcast has made significant improvements to the customer experience through employee trainings, creating new customer tools and significantly reducing customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.