Winter Storm Inga continues to move across the southern and eastern states, bringing difficult travel conditions and prompting declared states of emergency. Comcast South is under reduced operations today, January 17, with weather related delays for service appointments, installations and Xfinity retail store support as follows:
- East Tennessee: Service appointments are on a two hour delay, and our Xfinity retail stores plan to open at 11 a.m. EST
- Middle Tennessee: Service appointments have been canceled for the day, and our Xfinity retail stores have closed for the remainder of the day
- West Tennessee: Service appointments are on a two hour delay, and our Xfinity retail store plans to open at 12 p.m. CST
- Alabama: Our Huntsville, Mobile and Florence markets will have service appointments on a two hour delay, and our retail stores will plan to open at 10 a.m. CST
- Mississippi: Service appointments are on a two hour delay, and our Xfinity retail stores plan to open at 11 a.m. CST
- Atlanta: Service appointments have been canceled for the day, and our Xfinity retail stores have closed for the remainder of the day
- Louisiana: Service appointments are on a two hour delay, and our Xfinity retail stores plan to open at 12 p.m. CST
- Arkansas: Our Xfinity retail store plans to open at 11 a.m. CST
Impacted customers will be notified.
Customers located in those impacted areas may also experience a loss or interruption of their Xfinity service due to the severe weather conditions. Comcast’s goal is to restore any services affected as soon as it is safe for our employees to do so.
We are encouraging customers to get outage updates for their area and information about their Xfinity service by visiting My Account located at www.xfinity.com/MyAccount or using the My Account app from any secure, Internet-enabled mobile device. Customers can always call us at 1-800-Xfinity. For severe weather service and safety tips, please visit Storm Ready.
We thank our customers for their understanding during this time.
