HUNTSVILLE, AL – December 5, 2017: Comcast announced today the December 7th opening of its new Xfinity customer retail store at the Bridge Street Town Center. The 4,000 square-foot facility is located at 365 The Bridge Street in Huntsville, and will offer hands-on access to Comcast’s Internet, Xfinity X1, Xfinity Mobile and digital voice, and Xfinity Home products.
The new location is designed to offer a simpler and more streamlined customer experience. It features multiple service counters staffed by Xfinity sales consultants, interactive iPad product demonstrations, and dedicated areas that showcase Comcast’s suite of products and apps. It also offers an automated payment kiosk to increase speed of service.
The store will be open for business Monday through Saturday, from 10 a.m. to 7 p.m., and Sunday from noon to 5 p.m.
“We’re proud to open this newly designed and more interactive retail center in Huntsville, a one-stop shop that will let visitors explore our latest products and services,” said Vic Pascarelli, Vice President of Sales and Marketing. “We believe this new retail model offers a simpler and more convenient customer experience.”
The new Xfinity retail presence will be the first of its kind to be added in Huntsville, and is part of a broader national effort to positively transform how customers do business with Comcast.
Nationally, Comcast has made significant improvements to enhance the customer experience, through employee trainings, new customer tools and the reduction of customer wait times. In total, Comcast is creating more than 5,500 customer service jobs in the U.S. to support this mission.